Reposted By HR
Advarra® is a premier provider of institutional review board (IRB) services for human subjects’ research. Accredited by AAHRPP, the organization serves top pharmaceutical, biotechnology, and medical device companies. Advarra also delivers industry-leading clinical research technology solutions for clinical trial management, data management, and research administration. With a strong focus on innovation and service, Advarra empowers academic medical centers, health systems, and investigative site networks to enhance their research outcomes.
Key Responsibilities of a Product Support Specialist II
As a Product Support Specialist II, you will play a vital role in delivering exceptional customer support and ensuring seamless experiences for healthcare professionals and research stakeholders. Below are the principal duties and responsibilities:
- Customer Support: Provide telephone, email, and live chat support to address customer issues promptly.
- Problem Resolution: Handle customer concerns efficiently and escalate highly technical issues to internal teams.
- End-User Training: Offer application training to end-users, ensuring they maximize the use of Advarra’s tools.
- Case Management: Utilize the company’s CRM system to record and manage customer cases until resolution.
- Industry Insight: Gain valuable knowledge about the clinical trial and healthcare industries to better understand customer needs.
- Collaboration: Communicate effectively with internal stakeholders and healthcare professionals to deliver quality solutions.
Qualifications and Skills Required
Advarra seeks talented individuals who can thrive in a fast-paced, collaborative environment. Below are the qualifications and skills essential for this role:
Qualifications
- A degree in Life Sciences (Graduate or Post-Graduate).
- Freshers or candidates with up to 1 year of work experience or internship are eligible.
Skills
- Exceptional written and verbal communication abilities.
- A friendly, people-oriented personality with a proactive approach.
- Strong multitasking skills and a keen eye for detail.
- Experience using complex computer applications and the Microsoft Office suite.
- Understanding of modern software design concepts is an added advantage.
- Ability to work in a culturally diverse environment with a positive attitude.
- Commitment to excellence, integrity, and a strong work ethic.
- Willingness to work in shifts, including night shifts.
