Looking for Consumer Complaint Management Jobs in Mumbai? Procter & Gamble (P&G), through Genius Consultants, is hiring Consumer Complaint Management Professionals for its Global Oral Care business. This opportunity is ideal for B.Pharm graduates with 1โ6 years of experience in complaint handling, quality systems, Veeva CCM, CAPA, and regulatory compliance.
Professionals with experience in consumer complaints, quality management systems (QMS), regulatory affairs, documentation, and complaint investigations are encouraged to apply.
Job Overview
- Company: Procter & Gamble (P&G)
- Hiring Partner: Genius Consultants
- Job Role: Consumer Complaint Management
- Job Type: Full-Time
- Experience: 1โ6 Years
- Location: Andheri East, Mumbai
- Salary: โน2โ4 LPA (Approx.)
Key Responsibilities
As a Consumer Complaint Management professional, you will:
- Manage end-to-end consumer complaint files using Veeva CCM.
- Assign complaint cases and monitor workflow completion.
- Review complaint records for completeness and regulatory compliance.
- Coordinate investigations and collect additional information when required.
- Route complaint files for supervisor review and approval.
- Handle global consumer complaints for Oral Care products.
- Ensure adherence to Quality Management System (QMS) procedures.
- Collaborate with Regulatory Affairs, Quality Assurance, R&D, Global Consumer Relations, Product Supply, and cross-functional teams.
- Support CAPA activities and continuous quality improvement.
- Monitor complaint trends to improve product quality and customer satisfaction.
Eligibility Criteria
Candidates should possess:
- B.Pharm degree.
- 1โ6 years of experience in Consumer Complaint Management.
- Experience with Veeva CCM or similar complaint management software.
- Knowledge of Quality Management Systems (QMS).
- Understanding of CAPA and regulatory compliance.
- Strong documentation and communication skills.
- Ability to coordinate with global cross-functional teams.
Preferred Skills
- Consumer Complaint Management
- Veeva CCM
- Complaint Handling
- Quality Assurance (QA)
- Quality Management System (QMS)
- CAPA
- Regulatory Affairs
- Documentation Management
- Regulatory Compliance
- Investigation Management
- Consumer Governance
- Oral Care Product Complaints
Why Join P&G?
- Work with one of the world’s leading FMCG companies.
- Exposure to global quality and complaint management processes.
- Opportunity to work on international consumer complaint cases.
- Experience with industry-leading complaint management platforms.
- Collaborative environment with global cross-functional teams.
- Career growth in Quality, Regulatory Affairs, and Consumer Safety.
How to Apply
