Sanofi is hiring for a Patient Solutions Coordinator position for its Saath 7 patient support program, which focuses on patient education and support for diabetes management after patients are prescribed Sanofi’s product.

The role involves patient support program implementation, stakeholder management, operational coordination, pharmacovigilance and product technical complaint reporting, compliance, and coordination with healthcare professionals and third-party service providers.

Job Details

Position

Patient Solutions Coordinator

The Patient Solutions Coordinator will oversee patient support program operations, coordinate with service providers and internal teams, support patient engagement initiatives, and ensure compliance with applicable SOPs, regulations, pharmacovigilance requirements, and data privacy standards.

Responsibilities

Program Implementation and Execution

• Execute and oversee patient program operations according to organizational SOPs, code of conduct, compliance frameworks, and country regulations.
• Develop and drive regional strategies to improve patient enrollment, adherence, and program efficiency.
• Coordinate with third-party service providers to deliver patient support.
• Evaluate program impact and implement improvements.
• Serve as the primary regional contact for patient support initiatives.
• Support the medical team, when required, with Managed Access Programs, Pre-Registration Import License, and diagnostic testing operations.

Patient Interaction and Support

• Oversee patient support delivered by service providers.
• Guide counselors on disease education, medication adherence information, and permissible lifestyle modifications.
• Facilitate communication between patients, caregivers, and healthcare professionals.
• Coordinate patient programs across multiple therapy areas while ensuring adherence to established protocols.

Stakeholder Management

• Build and maintain relationships with key stakeholders, including healthcare professionals (HCPs).
• Work with Medical, Patient Solutions, Regulatory, Pharmacovigilance (PV), and third-party service provider teams.
• Ensure alignment with regulatory, medical, and quality standards.

Operational Management

• Supervise aggregate data tracking and reporting in line with compliance requirements.
• Identify operational gaps and propose solutions to improve patient engagement and support services.

Pharmacovigilance & PTC Reporting

• Monitor adherence to Pharmacovigilance (PV) and Product Technical Complaint (PTC) reporting protocols.
• Ensure adverse events and quality concerns are reported promptly.
• Ensure Adverse Events (AEs) are reported to the Sanofi Pharmacovigilance Team within 1 working day.
• Ensure PTC reports are submitted to the Country Quality Team within 1 working day.
• Work with third-party providers to maintain data accuracy and compliance with SOPs.

Compliance and Data Privacy

• Ensure patient support activities comply with applicable compliance standards.
• Enforce patient engagement protocols according to SOPs, data privacy guidelines, and regulatory requirements.
• Train and oversee patient program teams for ethical and compliant execution.
• Follow Sanofi’s data privacy requirements.
• Patient data must be managed by third-party providers in accordance with DPDPA and Sanofi’s internal privacy policies.

Eligibility / Qualifications

Candidates should have:

• Graduate degree in Science, Pharmacy, or Social Work
• Previous experience in:
  • Patient support
  • Pharmaceutical industry
  • Healthcare setting
• Knowledge of patient support programs, pharmaceutical regulations, and healthcare systems.
• Hindi and English language skills.

Required Skills

• Communication and presentation skills
• Coaching skills
• Customer relationship management
• Interpersonal skills
• Leadership and teamwork
• Computer application skills
• MS Office, particularly Excel and PowerPoint
• Ability to work with large databases
• Product knowledge
• Market knowledge

Application Details

Application Link