Enovis Hiring for Post Market Surveillance & Vigilance Specialist & US Healthcare Voice Roles

Enovis is recruiting for two positions in India: Senior Process Executive (Voice) and Post Market Surveillance & Vigilance Specialist. The openings cover healthcare Revenue Cycle Management (RCM), medical device complaint handling, regulatory reporting, and post-market surveillance.

The Senior Process Executive (Voice) position is based in Hyderabad and requires experience in US healthcare RCM voice processes. The Post Market Surveillance & Vigilance Specialist position is listed as full remote and focuses on medical device safety, vigilance reporting, regulatory compliance, and surveillance data analysis.

Enovis Job Openings 2026 – Job Details

1. Senior Process Executive (Voice)

Location: Hyderabad, India
Business Unit: Revenue Cycle Management (RCM)

Job Responsibilities

• Handle customer calls, emails, and chats professionally, resolve queries, and escalate complex issues.
• Perform end-to-end accounts receivable (AR) follow-up with insurance companies through outbound calls.
• Analyze rejected and denied insurance claims and coordinate timely resolution.
• Initiate appeals and escalate unresolved claims to the appropriate departments.
• Document call outcomes and actions accurately in billing systems.
• Meet service-level agreement (SLA) and key performance indicator (KPI) targets for productivity, call quality, resolution rate, and turnaround time.
• Collaborate with Data, Quality, and Client Teams to resolve claims.
• Maintain HIPAA compliance and protect confidential data.

Eligibility and Qualifications

• Graduate in any stream, including BA, B.Com, BBA, or equivalent.
• Candidates with technical or IT backgrounds are excluded by the stated qualification criteria.
• 1–2 years of experience in US Healthcare RCM Voice or Customer Service, including AR calling, patient billing, or claim resolution.

Required Skills

• Knowledge of US healthcare Revenue Cycle Management, including front-end and back-end processes.
• Excellent verbal communication, neutral accent, and active listening.
• Ability to handle difficult conversations and negotiate with payers.
• Familiarity with practice management systems, payer portals, and Microsoft Office.
• Strong analytical, problem-solving, and multitasking skills.
• Willingness to work night shifts aligned with US time zones.
• Ability to work five days a week from the Hyderabad office.

Benefits

Enovis lists the following benefits for this position:

• Medical, life, and accidental insurance.
• Leaves and holidays.
• Transportation allowance or pick-up and drop facility.
• Night-shift allowances and other benefits.

2. Post Market Surveillance & Vigilance Specialist

Location: Hyderabad, Telangana, India (Full Remote)
Department: Regulatory Affairs – Surgical International
Reporting to: Surgical International PMS & Vigilance Manager

Job Responsibilities

• Perform intake, assessment, triage, categorization, and documentation of medical device complaints.
• Maintain complete and accurate complaint records in the electronic complaint management system.
• Prepare and maintain vigilance and adverse event reports for regulatory authorities worldwide.
• Ensure regulatory submissions are accurate, complete, and submitted within required timelines.
• Collect, consolidate, and analyze post-market surveillance data from multiple sources.
• Generate surveillance metrics, dashboards, and periodic reports.
• Support preparation of Post-Market Surveillance (PMS) Reports and Periodic Safety Update Reports (PSURs).
• Perform complaint trending and statistical evaluations to identify potential safety signals.
• Support benefit-risk evaluations and Health Hazard Evaluation activities.
• Collaborate with Regulatory Affairs, Quality, Clinical Affairs, Risk Management, R&D, Manufacturing, and local affiliate teams.
• Maintain and revise PMS and vigilance SOPs, work instructions, and related forms.

Eligibility and Qualifications

• Bachelor’s degree in Biomedical Engineering, Life Sciences, Pharmacy, Biotechnology, Quality, Regulatory Affairs, or a related scientific discipline.
• Advanced degrees are considered an advantage.
• 1–3 years of experience in the medical device or healthcare industry.
• Experience in complaint handling, vigilance, regulatory affairs, quality systems, or post-market surveillance is preferred.

Preferred Knowledge and Tools

Familiarity with the following is preferred:

• EU Medical Device Regulation (EU MDR).
• FDA Medical Device Reporting requirements.
• ISO 13485.
• Post-market surveillance principles.
• Complaint handling and vigilance reporting processes.
• Agile PLM, complaint management databases, Power BI, Excel, or similar tools.

Required Skills

• Strong analytical and problem-solving abilities.
• Attention to detail and data accuracy.
• Effective written and verbal English communication.
• Ability to work independently in a remote environment.
• Strong organizational and prioritization skills.
• Cross-functional collaboration and a continuous improvement mindset.
• Excellent knowledge of Microsoft Office.
• Interpersonal skills suited to multicultural work environments.

Benefits

Enovis lists the following benefits for this position:

• Medical, life, and accidental insurance.
• Leaves and holidays.