Looking for a career in clinical research operations and healthcare technology? ICON plc is currently hiring for the role of Ops Support Analyst I, IRT in India. This is an excellent opportunity for freshers and candidates with up to 3 years of experience who want to build a career in Interactive Response Technology (IRT), clinical trial operations, pharmacovigilance support, and healthcare IT services.
The position is available in Chennai and Trivandrum with a flexible office working model. Candidates from Life Sciences, Pharmacy, Biotechnology, IT, and related backgrounds are encouraged to apply.
About ICON plc
ICON plc is a globally recognized healthcare intelligence and clinical research organization that supports pharmaceutical, biotechnology, and medical device companies in advancing clinical development. The company is known for offering strong career growth, global exposure, and opportunities in clinical technology and operations.
Job Details
| Particulars | Details |
|---|---|
| Job Role | Ops Support Analyst I, IRT |
| Company | ICON plc |
| Job Type | Full Time |
| Experience | Freshers โ 3 Years |
| Qualification | Bachelorโs Degree in IT, Life Sciences, Pharmacy, Biotechnology, or related field |
| Location | Chennai, India / Trivandrum, India |
| Work Model | Office With Flex |
| Department | Clinical Trial Operations / IRT Support |
| Industry | Clinical Research / CRO |
Key Responsibilities
As an Ops Support Analyst I, IRT, candidates will support Interactive Response Technology systems used during clinical trials. Major responsibilities include:
- Providing first-line voice-based support for IRT systems
- Troubleshooting technical and operational issues during clinical studies
- Resolving user queries related to clinical trial technology platforms
- Collaborating with internal teams and external vendors
- Monitoring IRT system performance and data accuracy
- Maintaining system documentation and training materials
- Supporting system testing, validation, and upgrades
- Ensuring compliance with regulatory and quality standards
This role is ideal for candidates interested in clinical trial support jobs, healthcare technology careers, and clinical operations analyst roles.
Eligibility Criteria
Candidates applying for the ICON Ops Support Analyst IRT role should have:
- Bachelorโs degree in:
- Information Technology
- Life Sciences
- Pharmacy
- Biotechnology
- Related disciplines
- Fresher to 3 years of experience
- Good communication skills for voice process support
- Problem-solving and troubleshooting abilities
- Ability to work in fast-paced environments
- Attention to detail and teamwork skills
Preferred Skills
- Basic understanding of Interactive Response Technology (IRT)
- Knowledge of clinical trial workflows
- Technical support or customer support experience
- Understanding of regulatory compliance in clinical research
Salary Expectations
Based on current industry standards for entry-level IRT support analyst jobs in India, the expected salary range for this role is approximately:
โน4.2 LPA โ โน6.8 LPA
Salary may vary depending on experience, communication skills, and technical expertise.
Employee Benefits at ICON
ICON offers several employee-focused benefits including:
- Health insurance coverage
- Retirement planning benefits
- Paid annual leave
- Employee Assistance Programs
- Flexible wellness programs
- Subsidized gym memberships and travel benefits
- Career development and global learning opportunities
Why This Role is a Good Opportunity
The Ops Support Analyst I, IRT position provides exposure to:
- Clinical trial technologies
- Healthcare IT systems
- Global clinical operations
- Pharmaceutical industry workflows
- Voice-based technical support
Freshers looking to enter the clinical research industry or transition into clinical technology roles can gain valuable experience through this opportunity.
How to Apply
