MSD Merck is hiring for the role of Specialist, Technical Analyst for its Hyderabad location at Hitec City Raidurg, Telangana. This opportunity is part of a global Digital Manufacturing organization supporting digital capabilities across Maintenance, Engineering, Asset Reliability, Environment, Health & Safety, manufacturing, and capital-project business processes.

The selected candidate will work as an Application Configuration & Support Specialist, supporting configurable enterprise applications, application operations, system enhancements, data quality initiatives, issue resolution, release activities, and user enablement efforts.

Job Details

Job Description

As an Application Configuration & Support Specialist, the candidate will support enterprise applications used across engineering, maintenance, asset reliability, EHS, manufacturing, and capital-project business processes. Depending on business priorities, the role may initially focus on one or more applications and later expand across a broader technology portfolio.

The role involves working with business stakeholders, product teams, technical resources, and external vendors to support application operations, system enhancements, data quality, issue resolution, release activities, and user enablement. The location is Hyderabad, with mandatory 3 days work from office and flexibility to support occasional meetings during CST overlap hours.

Key Responsibilities

Application Configuration Support

• Support configuration activities, including customizing forms, fields, workflows, notifications, and settings.
• Assist with implementing approved enhancements and configuration changes.
• Perform application maintenance activities and support routine system administration tasks.
• Participate in testing and validation of new functionality before deployment.

Incident & Ticket Management

• Investigate and resolve Level 1, Level 2 and Level 3 support tickets in line with application support needs and SLA mandates.
• Perform initial troubleshooting and issue analysis before escalating complex issues to Vendor.
• Document findings, resolutions, and recommendations for recurring issues.
• Provide regular updates to stakeholders regarding ticket status and resolution progress.

Data Management & Quality Assurance

• Support data imports, exports, and validation activities.
• Assist with data cleansing, reconciliation, and quality checks.
• Help maintain data integrity across Enablon modules.
• Participate in reporting and analysis activities as needed.

Release & Change Support

• Assist with release preparation, system testing, and deployment activities.
• Execute test cases and document testing results.
• Support post-release validation and issue monitoring.
• Maintain release documentation and change records.

Documentation & Process Improvement

• Author SDLC documentation in line with project expectations, including Change Request, Quality Assurance plans, Requirement Specifications, Technical Design documents, Traceability Matrix, Test Scripts, and Quality Assurance Summary Reports.
• Author and maintain support documentation, standard operating procedures (SOPs), and knowledge articles.
• Contribute to knowledge articles, job aids, troubleshooting guides, and user support materials.
• Identify opportunities to improve support processes and operational efficiency.

Stakeholder Collaboration

• Collaborate with business users, project teams, and technical resources to support application needs.
• Participate in support meetings, status updates, and project discussions.
• Escalate risks, issues, and blockers appropriately.

Primary Skills

• Enterprise application administration, configuration, implementation of enhancements, and periodic upgrades.
• Hands-on experience supporting configurable business applications, with exposure to applications in Environmental Health & Safety including Enablon.
• Ability to quickly learn, adopt, and support new technologies and applications across Product Line.
• Demonstrated experience across the Software Development Life Cycle (SDLC), including requirements, design, testing, deployment, validation, and support.
• Power BI development, reporting, and analytics.
• SQL and data analysis for troubleshooting, validation, and reporting.
• Understanding of workflows, business rules, forms, notifications, security models, and application configuration concepts.
• Incident management, root cause analysis, and problem resolution.
• Experience working with ticketing systems, support processes, and service management practices.
• Application testing, validation, and release support.
• Understanding of cloud architecture, system integrations, data management, data quality, and governance.
• Strong stakeholder communication, documentation, and collaboration skills.

Qualification

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field, or equivalent experience.
• Based in Hyderabad or Pune with flexibility for occasional CST overlap meetings.
• Familiarity with Enablon modules and configuration concepts.
• Basic to intermediate SQL knowledge for data analysis and validation.
• Experience with application testing and defect management.
• Strong communication and documentation skills.
• Ability to work effectively in a team-oriented environment.

Experience

• 3-5 years of experience supporting enterprise applications.

Preferred Experience

• Experience supporting Environmental, Health & Safety (EHS) applications.
• Exposure to Enablon implementations or post-production support.
• Experience working with global support teams.
• Familiarity with reporting tools such as Power BI.
• Experience creating user documentation, knowledge articles, or training materials.
• Knowledge of GxP/GMP environments, Computer System Validation (CSV), Computer System Assurance (CSA), and regulated manufacturing processes.

Nice to Have

• Basic understanding of integrations, APIs, or data exchange processes.
• Exposure to JavaScript, web technologies, or application configuration tools.
• Experience with ETL or data-loading activities.
• Enablon training or platform certification.
• Familiarity with Agile or ITIL-based support processes.

Working Hours & Expectations

• Core role follows Monday-Friday India business hours.
• Flexibility for occasional meetings with global stakeholders.
• Participation in release activities and critical issue support when required.

How to Apply

Interested candidates can apply online through the official MSD Merck Workday application link below. The job posting end date is 09/27/2026, and the posting is effective until 11:59:59 PM on the day before the listed job posting end date.