Baxter is hiring for the position of Assoc I Quality Product Surveillance in Gurgaon, Haryana. This full-time opportunity is suitable for candidates with 2β3 years of experience in pharmaceutical, medical device, healthcare, clinical, or other cGMP-regulated industries.
The selected candidate will support post-market product surveillance activities, manage customer complaints, assess product quality issues, and ensure compliance with applicable regulatory and quality requirements. The role follows a night-shift schedule to support global business operations.
Baxter Job Details
| Particulars | Details |
|---|---|
| Company | Baxter |
| Job Role | Assoc I Quality Product Surveillance |
| Job Location | Gurgaon, Haryana |
| Job Type | Full Time |
| Experience | 2β3 Years |
| Qualification | Associate’s Degree in Pharmacy, Nursing, Medical Technology, Engineering, Life Sciences or related discipline |
| Job Requisition ID | JR-211592 |
| Shift | Night Shift |
| Job Posting | Posted Today |
| Application Mode | Apply Online |
Positions
- Assoc I Quality Product Surveillance
Job Responsibilities
Selected candidates will be responsible for the following activities:
- Manage and process customer complaints and Medical Device Reports (MDRs) across multiple product lines.
- Open, document, and maintain complaint records in complaint management systems.
- Collect and assess complaint information through customer follow-ups and cross-functional collaboration.
- Evaluate complaints for regulatory reportability and prepare MDR submissions when required.
- Support complaint investigations, product evaluations, and sample retrieval activities.
- Communicate complaint status and resolutions to customers through written and verbal correspondence.
- Ensure timely completion and closure of complaint records in accordance with quality procedures.
- Monitor workflows, identify issues, and escalate concerns appropriately.
- Coordinate internal and external communications related to complaint handling.
- Participate in continuous improvement initiatives and quality projects.
- Provide guidance, training, and mentorship to less experienced team members when required.
Eligibility Criteria and Qualifications
Candidates interested in applying for the Baxter Quality Product Surveillance job should meet the following requirements:
- 2β3 years of experience in a cGMP-regulated industry, medical device, pharmaceutical, healthcare, or clinical setting.
- Associate’s degree in Nursing, Pharmacy, Medical Technology, Engineering, Life Sciences, or a related scientific discipline.
- Bachelor’s degree and/or clinical certifications are preferred.
- Relevant clinical certifications may include:
- Medical Technologist
- Medical Laboratory Technician
- Licensed Practical Nurse (LPN)
- Registered Nurse (RN)
- Equivalent industry experience may also be considered.
- Project Management experience and/or certification is preferred.
- Willingness to work night shifts to support global business operations.
Required Skills
- Strong written and verbal communication skills.
- Customer service and interpersonal skills.
- Analytical and critical-thinking abilities.
- Problem-solving and decision-making skills.
- Attention to detail.
- Ability to prioritize and multitask.
- Cross-functional collaboration.
- Ability to work independently in a fast-paced environment.
- Adaptability to new products and responsibilities.
