Azelis has announced an opening for an Associate – Product Intelligence in Mumbai, India. This opportunity is suitable for candidates with a Bachelor’s or Master’s degree in Science, Chemistry, Environmental Sciences, Life Sciences, Regulatory Affairs, Business, or a related discipline and at least one year of relevant professional experience.

The Azelis Associate Product Intelligence job in Mumbai focuses on customer query management, regulatory documentation, product information, compliance declarations, data integrity, quality checks, and stakeholder coordination. Candidates with experience in Product Intelligence, Product Stewardship, Regulatory Affairs, regulatory documentation, product documentation, or service delivery operations are particularly relevant for this position.

Job Overview

Key Responsibilities

As an Associate – Product Intelligence at Azelis, the selected candidate will support customers and internal stakeholders by providing accurate product and regulatory information. Major responsibilities include:

• Handle customer queries related to product information, regulatory documentation, compliance declarations, and supporting evidence.
• Independently manage routine and moderately complex customer queries using approved templates and established guidance.
• Escalate complex or non-standard requests to the Team Lead or Specialist with appropriate supporting information.
• Retrieve, validate, and compile regulatory documents, product information, declarations, technical documents, and supporting evidence.
• Verify the completeness, availability, accuracy, and consistency of product-related documentation.
• Identify outdated, inconsistent, or missing documentation and coordinate with suppliers or internal stakeholders for resolution.
• Maintain accurate product information, customer responses, documents, trackers, and activity records.
• Follow defined work instructions, checklists, approval procedures, and documentation standards.
• Perform quality checks on customer responses, data entries, documentation attachments, and supporting evidence.
• Maintain service trackers and highlight recurring documentation or process issues.
• Guide Product Intelligence Support Associates or interns on basic query handling, documentation checks, and process adherence.
• Coordinate with Product Intelligence, Product Stewardship & Regulatory Affairs, Quality, Procurement, GBS, suppliers, and other stakeholders.
• Follow up on open customer queries and pending dependencies to ensure timely closure.
• Contribute to continuous process improvement and adoption of digital and AI-enabled ways of working.

Qualification and Eligibility

Candidates interested in the Azelis Product Intelligence Associate vacancy should meet the following educational and professional requirements.

Educational Qualification

A Bachelor’s or Master’s degree in any of the following or a related discipline is acceptable:

• Science
• Chemistry
• Environmental Sciences
• Life Sciences
• Regulatory Affairs
• Business
• Related scientific or business disciplines

Candidates with B.Sc, M.Sc, B.Pharm, M.Pharm, Chemistry, Life Sciences, Environmental Science, or Regulatory Affairs-related educational backgrounds may be relevant where their qualification aligns with the employer’s stated requirement for Science, Life Sciences, Regulatory Affairs, or related disciplines.

Experience Required

Azelis specifically asks for 1+ years of relevant experience in one or more of the following areas:

• Product Intelligence
• Product Stewardship
• Regulatory Affairs
• Regulatory Documentation
• Product Documentation
• Customer Query Handling
• Service Delivery Operations

Previous experience involving direct customer interaction, regional or global stakeholders, customer service coordination, or product documentation support is preferred.

Important: This is not explicitly advertised as a fresher position because the official requirement states 1+ years of relevant experience.

Skills Required

Candidates should have a good understanding of product information, regulatory documentation, compliance declarations, and product-level supporting evidence.

Important skills include:

• Regulatory and product documentation
• Customer query handling
• Product information management
• Documentation quality checks
• Data integrity and traceability
• Compliance documentation
• Stakeholder coordination
• Customer communication
• Structured problem-solving
• Attention to detail
• MS Office
• Microsoft Excel
• Document repositories and workflow systems
• Trackers and request-management tools
• CRM/customer query management platforms
• Professional written and verbal English

Knowledge of a foreign language and previous experience with MS CRM or similar platforms are additional advantages.

Why Consider This Opportunity?

The Associate – Product Intelligence role at Azelis provides exposure to several interconnected areas, including Product Intelligence, Product Stewardship, Regulatory Affairs, Quality, Procurement, customer support, and compliance documentation.

The position can be particularly relevant for early-career professionals seeking to strengthen their experience in regulatory documentation and product stewardship operations while working with regional or global stakeholders.

Other potential advantages include:

• Cross-functional exposure to regulatory, quality, procurement, and product teams
• Experience handling product and compliance documentation
• Customer-facing and stakeholder management exposure
• Opportunity to work with enterprise systems and digital workflows
• Exposure to AI-enabled tools and process automation
• Experience in structured global service operations
• Opportunities to develop product stewardship and regulatory support capabilities

Specific compensation, employee benefits, insurance, incentives, and other employment benefits have not been stated in the supplied job description and should be confirmed directly with Azelis during the recruitment process.

Who Should Apply?

This opportunity may be particularly suitable for candidates who already have around one year or more of relevant experience in Regulatory Affairs, Product Stewardship, Product Intelligence, compliance documentation, customer information requests, regulatory operations, or related service delivery functions.

Candidates should also be comfortable working in fixed or rotational shifts, including night shifts, depending on operational requirements.

How to Apply

Application Link