Looking to build a career in pharmaceutical quality assurance and product complaints handling? Global pharma leader Sanofi is hiring a Specialist – Quality Services (Product Complaints) in Hyderabad.

This is an excellent opportunity for candidates with 1–3 years of pharma industry experience to work in GxP-compliant environments, handling product technical complaints (PTC), investigation workflows, and cross-functional coordination.

If you’re targeting roles in QA, pharmacovigilance interface, complaint handling, or QMS systems, this role aligns perfectly with your career growth.

🔍 Key Job Highlights

• Role: Specialist – Quality Services (Product Complaints)
• Company: Sanofi
• Location: Hyderabad, India
• Experience: 1–3 Years
• Industry: Pharmaceutical / Healthcare
• Application Deadline: April 29, 2026

📌 Key Responsibilities

Product Complaint Management

• Handle Product Technical Complaints (PTC) from receipt to closure
• Evaluate complaints for severity, risk, and regulatory impact
• Manage complaints related to:
  • Pharmaceuticals
  • Biologics
  • Medical devices
  • Combination products

Investigation & Compliance

• Perform root cause analysis (RCA) and implement CAPA
• Conduct batch genealogy and recurrence checks
• Ensure compliance with GxP, QMS, and global regulatory standards
• Review and approve investigation reports

Stakeholder Coordination

• Collaborate with:
  • Manufacturing & CMOs
  • Pharmacovigilance teams
  • Regulatory Affairs
  • Medical Information & Commercial teams

Documentation & Systems

• Maintain QMS records and complaint databases
• Ensure data integrity and privacy compliance
• Track and monitor KPIs for complaint management

Operational Excellence

• Identify improvement areas in complaint processes
• Participate in audits, escalations, and compliance reviews

🎓 Qualifications & Skills

Educational Qualification

• Bachelor’s / Master’s in:
  • Life Sciences
  • Pharmacy
  • Healthcare
  • Engineering / IT
  • Business Administration

Experience

• 1–3 years in:
  • Pharmaceutical Quality Assurance
  • Product Complaint Handling
  • Pharmacovigilance / QMS / Regulatory

Key Skills

• Strong understanding of GxP and quality systems
• Excellent analytical and problem-solving skills
• Knowledge of complaint investigation workflows
• Ability to multitask in high-pressure environments
• Strong communication and documentation skills

💰 Salary (Estimated)

• ₹5.5 LPA – ₹9 LPA (based on experience and industry standards)

🌟 Why Join Sanofi?

• Work with a top global pharmaceutical company
• Exposure to international regulatory environments
• Strong focus on AI-driven healthcare innovation
• Career growth via global mobility & internal promotions
• Comprehensive healthcare and wellness benefits
• Inclusive and diverse work culture

📥 How to Apply

Application Link