Healthcare technology and revenue cycle management company MRO has announced a new hiring opportunity for the position of Analyst – Practice Account Support in Pune, Maharashtra. This role is ideal for fresh graduates and professionals with up to 3 years of experience looking to build a career in healthcare support, customer service, healthcare BPO, and practice account management.
The position involves handling customer inquiries through voice and email channels, resolving issues efficiently, and ensuring a high level of client satisfaction. Candidates willing to work in US-aligned night shifts are encouraged to apply.
Job Overview
| Particulars | Details |
|---|---|
| Position | Analyst – Practice Account Support |
| Company | MRO |
| Location | Pune, Maharashtra |
| Job Type | Full-Time |
| Work Mode | Hybrid |
| Experience | 0–3 Years |
| Shift | US Night Shift |
| Industry | Healthcare Services / Healthcare BPO |
Key Responsibilities
Customer Service & Communication
- Provide professional customer support through inbound and outbound voice calls.
- Handle customer queries via email and phone.
- Deliver accurate and timely information to customers.
- Maintain excellent client relationships and satisfaction levels.
Issue Resolution & Case Management
- Take complete ownership of customer cases.
- Investigate issues and identify root causes.
- Resolve customer concerns or escalate complex cases when required.
- Conduct timely follow-ups until issue closure.
Operational Support
- Accurately document customer interactions and resolutions.
- Maintain records and update internal knowledge bases.
- Support process improvement initiatives by identifying recurring issues.
Team Collaboration
- Work closely with internal departments for issue resolution.
- Contribute effectively within a dynamic support team environment.
- Assist in improving service quality and operational efficiency.
Eligibility Criteria
Candidates applying for the Analyst – Practice Account Support role should possess:
Required Skills
- Excellent verbal and written English communication skills.
- Strong interpersonal and presentation abilities.
- Problem-solving and analytical thinking skills.
- High attention to detail and accuracy.
- Working knowledge of Microsoft Office (Word, Excel, PowerPoint).
- Basic troubleshooting and system navigation skills.
- Strong time management and multitasking abilities.
Preferred Qualifications
- Exposure to Healthcare, Healthcare BPO, Medical Records, Revenue Cycle Management, or Customer Support environments.
- Experience in voice support or international customer service processes.
Experience
- Freshers can apply.
- 0–3 years of relevant customer service, voice support, or healthcare support experience.
Why Join MRO?
Working with MRO offers candidates an opportunity to gain exposure to the rapidly growing healthcare technology and healthcare operations industry. Employees can benefit from:
- Hybrid work environment.
- Professional career growth opportunities.
- Exposure to international healthcare clients.
- Structured training and skill development.
- Collaborative and supportive work culture.
- Experience in healthcare account management and customer support.
How to Apply
