Are you looking for an exciting opportunity in the healthcare sector? Join Fortrea as a Medical Contact Center Associate II in either Pune or Mumbai. This role involves providing crucial support in the realm of medical information queries, product quality complaints, and adverse drug reactions while ensuring compliance with regulatory standards.
About the Company: Fortrea
Fortrea is a leading organization in the pharmaceutical industry, committed to the safety and efficacy of medications. With a focus on innovation, quality assurance, and regulatory compliance, we strive to improve patient outcomes through effective drug safety measures. Our team of professionals works collaboratively to uphold the highest standards of medical safety and data management.
Job Description
As a Medical Contact Center Associate II, your responsibilities will include:
- Responding to medical information queries, product quality complaints, and general inquiries via phone, email, and fax.
- Recording and reporting Adverse Drug Reactions (ADRs) in accordance with regulatory timelines and internal procedures.
- Executing drug safety data management processes, including call intake, dialogue documentation, peer reviews, and case follow-ups.
- Supporting various activities related to tracking metrics, ongoing quality control, and data reconciliation.
- Creating and updating training materials based on procedural and regulatory changes.
- Conducting training sessions and evaluating their effectiveness.
- Ensuring the quality and accuracy of processed data.
- Performing any additional duties assigned by management.
Qualifications
Minimum Required:
- Bachelor’s or Master’s degree in Pharmacy, Life Science, Medical Science, or a related field along with 2–3 years of safety experience.
- Alternatively, a BS/BA with 2–3 years of safety experience, or an MA/MS/PharmD with 1–2 years of related experience.
Experience:
- Prior experience in call center operations is preferred.
- Relevant experience in the pharmaceutical, biotechnology, or CRO industry is advantageous.
Preferred Qualifications:
- A degree in Biological Sciences, Pharmacy, Nursing, or Chemistry is preferred.
- Excellent written and verbal communication skills in English.
- Proficiency in Microsoft Office applications.
- Strong analytical skills with attention to detail.
- Ability to work independently and collaboratively within a team.
