Amgen is hiring for an Associate Quality Complaints position in Hyderabad, India. This is a full-time, on-site opportunity under the Quality career category.
The role focuses on global product complaint processes, complaint record management, customer feedback, quality assessments, controlled document workflows, and compliance with applicable procedures and quality standards.
Job Details
| Job Details | Information |
|---|---|
| Company | Amgen |
| Position | Associate Quality Complaints |
| Career Category | Quality |
| Location | Hyderabad, India |
| Work Mode | On-site |
| Employment Type | Full-time |
| Job Requisition ID | R-255159 |
Position: Associate Quality Complaints
The Associate will conduct complaint investigation activities related to customer feedback records, manage complaint records through applicable procedures, and support quality complaint processes and systems.
Key Responsibilities
- Evaluate and ensure triaged product complaint records remain aligned with applicable procedures.
- Evaluate and manage customer feedback records through closure.
- Evaluate records determined to be voided and complete the void process.
- Own records with limited information.
- Complete assigned assessments according to applicable procedures.
- Ensure the quality of complaint records.
- Drive the complaint process according to SOP requirements.
- Handle review and approval workflows in CDOCS for controlled documents.
- Ensure controlled documents meet applicable format, content, style, usability, accuracy, consistency, and quality requirements.
- Support assigned projects and project tasks within agreed timelines and quality expectations.
- Provide written and in-person communication, status updates, and maintain trackers and tools.
Eligibility & Qualifications
Bachelor’s Degree
Candidates with a Bachelor’s degree in Pharma, Life Sciences, or Biotechnology should have 3–5 years of experience.
Master’s Degree
Candidates with a Master’s degree in Pharma, Life Sciences, or Biotechnology should have 2–4 years of experience.
Preferred Qualifications & Skills
- Quality and/or manufacturing experience in the biotech, medical device, or pharmaceutical industry.
- Ability to manage workload according to timelines.
- Ability to work in a matrixed or team environment.
- Understanding of quality and industry requirements and expectations of a QMS.
- Understanding of applicable manufacturing and testing processes, including API, Drug Substance, Drug Product, Packaging, and Device manufacturing processes.
- Experience using process management systems such as Amgen CDOCS and Learning Management System (LMS).
- Ability to create and distribute status reports.
- Practical knowledge of Microsoft Word and Excel.
- Strong verbal, written, and technical writing skills.
- Ability and willingness to learn new technologies, processes, and methodologies.
- Active listening skills.
- Ability to understand and follow processes and process instructions.
- Strong attention to detail.
Application Details
