EVERSANA is seeking a dedicated and knowledgeable Medical Information Specialist to join our Medical Information Contact Center (MICC) team. This position involves managing the global inbox, handling inbound and outbound calls related to medical information, adverse event reports, product quality complaint reports, and medical inquiries. The role also includes data entry and triaging of reports and inquiries from healthcare professionals (HCPs) and consumers/patients. Additionally, you will be responsible for identifying adverse events and product complaints, and utilizing your writing skills to file detailed reports.
Key Responsibilities:
- Manage the global inbox for medical information queries.
- Handle inbound and outbound calls related to medical information, adverse events, product quality complaints, and general inquiries.
- Perform data entry and triaging of adverse event reports, product quality complaints, and medical inquiries from physicians, pharmacists, nurses, other HCPs, and consumers/patients.
- Identify and document adverse events and product complaints accurately during data entry.
- Write and file comprehensive adverse event and product quality complaint reports.
Qualifications:
- Education: B. Pharm, M. Pharm, or PharmD.
- Experience/Training:
- Excellent customer service skills.
- Strong clinical background.
- Excellent verbal and written communication skills.
- Language: Must be fluent in speaking, reading, and writing in English.
- Typing Speed: Above 25 WPM.
- Shifts: Night shifts (6:00 PM to 3:00 AM and 9:00 PM to 6:00 AM).
Walk-in Interview Details:
- Date: 10th June 2024
- Time: 12:00 PM to 5:00 PM
- Venue: EVERSANA India Pvt Ltd, 7th Floor, AP81, Smartworks, Mundhwa, Koregaon Park, Pune
Please bring your CV to the interview.
