Accenture is inviting applications for the position of Customer Service Analyst – Pharmacovigilance Services in Bengaluru. This opportunity is ideal for candidates with a background in Life Sciences, Pharmacy, Physiotherapy, or any graduation along with Japanese language proficiency (JLPT N3–N5). Professionals with 1–5 years of experience in pharmacovigilance, drug safety, customer service, or healthcare operations are encouraged to apply.
This Accenture Pharmacovigilance job offers exposure to global drug safety operations, Individual Case Safety Report (ICSR) processing, MedDRA coding, and regulatory compliance while working with international pharmaceutical clients.
Job Overview
| Details | Information |
|---|---|
| Company | Accenture |
| Job Title | Customer Service Analyst |
| Department | Pharmacovigilance Services |
| Location | Bengaluru, Karnataka |
| Experience | 1–5 Years |
| Qualification | Any Graduation, B.Pharm, Bachelor in Physiotherapy |
| Language Requirement | Japanese (JLPT N3–N5) |
| Employment Type | Full-Time |
| Shift | Rotational Shifts |
| Job ID | AIOC-S01649522 |
About Accenture
Accenture is a leading global professional services company specializing in digital transformation, cloud, security, consulting, technology, and operations. With over 790,000 employees serving clients across 120+ countries, Accenture delivers innovative solutions that help organizations transform and grow.
Key Responsibilities
As a Customer Service Analyst in Pharmacovigilance, you will:
- Perform case identification and safety data intake.
- Process Individual Case Safety Reports (ICSRs).
- Conduct accurate data entry into safety databases.
- Perform MedDRA coding and case assessments.
- Support regulatory submissions and follow-up activities.
- Handle Japanese local market pharmacovigilance cases.
- Ensure compliance with client requirements and global regulatory guidelines.
- Maintain quality standards and meet project deadlines.
- Collaborate with internal teams and stakeholders.
- Support customer service and pharmacovigilance operations.
Required Qualifications
Candidates must possess:
- Any Graduation degree.
- Bachelor of Pharmacy (B.Pharm).
- Bachelor in Physiotherapy (BPT).
Preferred Skills
- Japanese Language Proficiency (JLPT N3, N4, or N5).
- Strong communication skills.
- Ability to work in a team environment.
- Quick learning and adaptability.
- Attention to detail.
- Time management and deadline adherence.
Experience Required
- Minimum: 1 Year
- Maximum: 5 Years
Candidates with experience in:
- Pharmacovigilance
- Drug Safety
- ICSR Processing
- Medical Coding
- Regulatory Operations
- Healthcare Customer Support
will be preferred.
Why Join Accenture?
Global Career Opportunities
Work with one of the world’s leading consulting and technology organizations.
Exposure to Pharmacovigilance Operations
Gain hands-on experience in drug safety surveillance and regulatory compliance.
International Work Environment
Collaborate with global pharmaceutical and healthcare clients.
Learning & Development
Access extensive training and certification programs.
Career Growth
Opportunities to progress within Accenture’s healthcare and life sciences practice.
Salary Expectations
Based on industry standards and similar pharmacovigilance analyst roles in Bengaluru, the expected salary range is:
₹5.5 LPA – ₹9.5 LPA
Actual compensation may vary depending on experience, Japanese language proficiency, and interview performance.
How to Apply?
