Phillips Medisize Hiring for Medical Device Complaint Handler

Phillips Medisize, a Molex company, is hiring for the position of Complaint Handler in Bangalore, Karnataka.

The role is part of the Global Quality & Regulatory organization and focuses on customer complaint management, medical device complaint investigations, risk assessments, CAPA, and post-market quality activities.

Candidates with experience in complaint handling, quality assurance, customer quality, post-market quality, or regulatory functions in pharmaceutical, medical device, or life sciences environments can apply.

Job Details

Position

Customer Complaints Handler

The selected candidate will manage customer complaints, coordinate investigations, identify product and process improvement opportunities, and ensure compliance with global quality and regulatory requirements.

Key Responsibilities

• Manage and resolve customer complaints while ensuring compliance with quality and regulatory requirements.
• Collaborate with cross-functional teams to support complaint investigations, risk assessments, and corrective actions.
• Analyse complaint data and trends to identify emerging risks and improvement opportunities.
• Support product quality, patient safety, and customer satisfaction through effective complaint management.
• Develop and improve complaint handling processes, procedures, and training materials.
• Support post-market quality activities, audits, inspections, and compliance initiatives.
• Coordinate communication between customers and internal stakeholders to ensure timely issue resolution.
• Work with Quality, Regulatory Affairs, Manufacturing, Product Sustenance, and Post-Market Surveillance teams across India, Europe, and China.

Eligibility and Qualifications

Candidates should meet the following requirements:

• Bachelor’s degree in Life Sciences, Pharmacy, Engineering, or a related discipline.
• Experience working in a regulated environment, such as:
  • Medical Devices
  • Pharmaceuticals
  • Drug-Delivery Devices
  • Life Sciences
• Experience in complaint handling, quality assurance, customer quality, post-market quality, or related quality/regulatory functions.
• Knowledge of complaint investigations, CAPA processes, escalation management, and documentation practices.
• Experience collaborating with cross-functional and global teams.

Required Skills

• Customer Complaint Management
• Medical Device Complaint Investigations
• Quality Assurance and Regulatory Compliance
• Corrective and Preventive Actions (CAPA)
• Risk Assessment and Escalation Management
• Post-Market Surveillance (PMS)
• Complaint Data Analysis and Trend Monitoring
• Microsoft Office
• SAP or equivalent electronic quality management/business systems
• Strong analytical, organizational, and communication skills

Preferred Skills

The following experience and knowledge will be advantageous:

• Medical device complaint handling.
• ISO 13485.
• FDA 21 CFR Part 820.
• EU MDR.
• Complaint investigations and vigilance activities.
• Post-Market Surveillance (PMS) and CAPA processes.
• Global customer support in regulated healthcare environments.
• IMDRF coding, vigilance reporting, and risk management processes.