MSD is hiring candidates for two Intern – Global Complaint Operation positions in Pune, Maharashtra. These full-time, hybrid internships provide an opportunity to gain practical exposure to Product Quality Complaint Management, pharmaceutical Quality Management Systems (QMS), regulatory compliance, data reporting, quality investigations, and continuous improvement.
The two openings are listed under Job Requisition IDs R414962 and R414960. Both positions carry a 9-month internship duration and are based at Pune (Wework), Maharashtra.
For candidates seeking a pharmaceutical quality internship in Pune, the MSD Global Complaint Operations Internship offers exposure to complaint handling, electronic quality systems, data analytics, documentation, and cross-functional quality operations.
MSD Internship 2026 – Job Overview
| Particular | Details |
|---|---|
| Company | MSD |
| Position | Intern – Global Complaint Operation |
| Number of Roles | 2 |
| Requisition IDs | R414962 & R414960 |
| Location | Pune, Maharashtra |
| Workplace | Hybrid |
| Employment Type | Full Time |
| Employee Status | Intern/Co-op – Fixed Term |
| Internship Duration | 9 Months |
| Function | Global Complaint Operations / Product Quality |
| Application Deadline | September 10, 2026* |
About the MSD Global Complaint Operations Internship
The Complaint Operations Intern will support MSD’s Product Quality Complaint Management team with the handling, tracking, monitoring, and documentation of product quality complaints.
Interns will work with pharmaceutical quality systems while developing practical knowledge of complaint management, QMS, regulatory requirements, quality data, reporting, investigations, documentation, and stakeholder communication.
This internship may be particularly valuable for candidates looking to develop a career in pharmaceutical Quality Assurance, Quality Operations, QMS, complaint management, compliance, or quality data analytics.
Key Responsibilities
Product Quality Complaint Management
Selected interns will assist with reviewing and processing product quality complaint records. Responsibilities include supporting accurate entry and maintenance of complaint information within electronic quality systems and monitoring complaint workflows and record status.
Interns may also coordinate follow-up requirements with relevant internal stakeholders.
Data Management and Reporting
The role involves compiling complaint-related information for management reports and dashboards.
Interns will support monthly complaint trending, perform data verification activities, and conduct quality checks to maintain data accuracy and integrity.
Documentation and Compliance
The MSD Global Complaint Operations Intern will assist with maintaining complaint documentation and records according to established quality requirements.
Responsibilities also include preparing meeting minutes, maintaining action trackers, supporting routine communications and ensuring documentation follows applicable company procedures and quality standards.
Process Improvement
Interns will participate in continuous improvement initiatives within complaint operations.
This can include supporting the development of job aids, work instructions and process documentation, as well as identifying potential automation and operational efficiency opportunities.
Stakeholder and Operational Support
Selected candidates will participate in team meetings and training sessions and collaborate with the Complaint Investigation Unit (CIU) and other cross-functional stakeholders.
Interns may also assist management with ad hoc projects and operational activities.
Skills Relevant to the Role
Important competencies listed for the position include Complaint Management, Quality Management Systems (QMS), cGMP Compliance, Good Manufacturing Practices (GMP), Data Integrity, Data Auditing, Data Reporting, Documentation Maintenance, Deviation Management, Quality Auditing, Process Improvement, Analytical Problem Solving, Quality Reporting, Progress Monitoring, Quality Standards, and Efficiency Improvement.
Qualifications and Eligibility
B.Pharm, M.Pharm, Pharm.D, B.Sc, M.Sc, Biotechnology, Microbiology, or other degrees are officially eligible unless MSD confirms this during the application process.
What Will Interns Learn?
During the nine-month MSD internship, selected candidates can gain exposure to:
- Pharmaceutical Quality Management Systems (QMS)
- Product Quality Complaint Handling
- Regulatory Compliance Requirements
- Data Analytics and Reporting
- Quality Investigation Processes
- Cross-functional Stakeholder Management
- Continuous Improvement Methodologies
This combination provides practical exposure to both pharmaceutical quality operations and data-driven complaint management.
Why Consider the MSD Complaint Operations Internship?
The internship offers hands-on exposure to a multinational pharmaceutical quality environment rather than being limited to purely academic learning.
Candidates can develop experience across product quality complaints, QMS, data integrity, compliance documentation, complaint trending, quality investigations, reporting, stakeholder coordination, and process improvement.
The role can therefore provide relevant foundational experience for future opportunities in Quality Assurance, Quality Systems, Quality Operations, Product Complaint Management, Compliance and pharmaceutical data operations.
How to Apply for MSD Internship 2026
Application Link For MSD Complaint Operations Internship
Application Link For MSD Complaint Operations Internship 2
