Thermo Fisher Scientific is recruiting for the Customer Service Representative II position at its Bangalore, India office. The role focuses on order management, customer support, order processing, and maintaining service-level agreements (SLAs) across assigned regions.
Candidates with order management experience, strong computer skills, and excellent communication abilities can apply for this full-time, fully onsite position.
Thermo Fisher Scientific Job Details
| Job Detail | Information |
|---|---|
| Company | Thermo Fisher Scientific |
| Job Title | Customer Service Representative II |
| Job Location | Bangalore, India |
| Work Mode | Fully Onsite |
| Job Type | Full-time |
| Work Schedule | Monday to Friday |
| Work Environment | Office |
| Experience | 1.5–3 years in Order Management |
| Job Requisition ID | R-01371509 |
Positions
Thermo Fisher Scientific is recruiting for the Customer Service Representative II position within its Customer Support Center in Bangalore.
The team supports order management and critical back-office operations across North America, EMEA, and APJ regions.
Roles and Responsibilities
Selected candidates will be responsible for the following activities:
- Process orders for assigned regions using Oracle JD Edwards, SAP, and other applications.
- Deliver an enhanced customer experience through customer support and order management.
- Ensure compliance with organizational procedures, policies, and internal and external processes.
- Meet performance metrics, service-level agreements (SLAs), and daily order turnaround time (TAT) targets.
- Identify and escalate issues that may affect business processes.
- Analyze and resolve routine problems using standard procedures.
- Handle administration, order management, and quotations throughout the customer lifecycle.
- Collaborate with cross-functional teams to maintain service quality and accuracy.
Eligibility and Qualifications
Candidates applying for the Thermo Fisher Scientific Customer Service Representative II job should meet the following requirements:
- Educational Qualification: Preferably a bachelor’s degree in Arts, Science, Commerce, or Business Administration.
- Work Experience: 1.5–3 years of hands-on experience in Order Management.
- Willingness to work night shifts.
- Ability to work under pressure and manage multiple tasks effectively.
Required Skills
- Order processing and order management
- Oracle JD Edwards and SAP
- Microsoft Office and computer proficiency
- Strong verbal and written communication
- Customer service and interpersonal skills
- Analytical and problem-solving abilities
- Attention to detail and organizational skills
- Time management, prioritization, and multitasking
- Ability to follow procedures and meet SLAs and TAT targets
- Flexibility to work night shifts
