Labcorp is hiring for the role of Associate for External Application at its Bengaluru, Yashwantpur office. The role is office-based and involves user access request management, application support, client communication, troubleshooting, and adherence to internal procedures and regulatory requirements.

Job Overview

• Company: Labcorp
• Position: Associate for External Application
• Location: Bengaluru, Karnataka, India – Yashwantpur office
• Employment Type: Full-time
• Work Schedule: Office based; rotational shifts – 9 AM to 6 PM / 2 PM to 11 PM / 9 PM to 6 AM IST
• Industry: Hospitals and Health Care
• Seniority Level: Not Applicable

Key Responsibilities

• Review User Access Request Forms received from clients and internal teams for accuracy.
• Submit User Access Requests in IT Central.
• Follow applicable departmental Standard Operating Procedures and Work Instructions.
• Manage day-to-day tasks while ensuring quality and productivity.
• Complete required trainings within required timelines.
• Ensure timely escalation and issue resolution.
• Act as the first point of contact for internal and external clients.
• Perform troubleshooting to resolve issues in a timely manner.
• Gather, investigate, and research background materials to understand subject matters and systems.
• Ensure regulatory requirements and corporate policies are adhered to.
• Build and maintain relationships with the internal and external user community.
• Liaise with internal collaborators for routing or escalation as needed.
• Communicate via email, phone, or virtual meetings to answer queries, provide support, and escalate as needed.

Qualifications

Minimum Qualification

• Master’s degree in life sciences.

Preferred Qualifications

• Applications support knowledge.
• Project management knowledge.
• Customer service experience.
• Local language(s) in addition to English.

Additional Job Standards

• Experience and expertise in Microsoft Office tools: Outlook, Excel, Teams, PowerPoint, Edge, and OneNote.
• Problem-solving ability using available knowledge base and understanding of applications, user access management, and internal processes to complete tasks without supervision.
• Demonstrated ability to plan, prioritize, organize, and communicate effectively.
• Strong attention to detail.
• Strong interpersonal skills with the ability to work well with others.
• Ability to deliver consistent high-quality work.
• Ability to handle multiple tasks in a timely and professional manner under demanding conditions.

How to Apply