Labcorp Hiring for Investigator Support Assistant

Labcorp is hiring for the position of Investigator Support Assistant in Bengaluru, Karnataka. The role involves clinical research operational support, investigator site communication, specimen shipment coordination, portal assistance, documentation, and compliance with standard operating procedures.

Candidates with a bachelor’s degree in Life Sciences and at least one year of experience in clinical research support, laboratory services, or healthcare operations are eligible to apply. The position follows rotating shifts, with night shifts operating from home.

Labcorp Investigator Support Assistant Job Details

Positions Available

Investigator Support Assistant

The role supports the Global Investigator Support (GIS) department by coordinating investigator site communications, assisting with clinical research operations, tracking specimens, maintaining site information, and resolving operational queries.

Job Responsibilities

Selected candidates will be responsible for:

• Providing operational and administrative support to the Global Investigator Support department.
• Communicating with investigator sites and their representatives through email and approved channels.
• Preparing airway bills and shipping documentation.
• Following up on incorrectly delivered samples and coordinating their resolution.
• Communicating specimen pending arrival reports and requesting shipments when required.
• Assisting investigator sites with Investigator Portal and Sponsor Portal access issues.
• Maintaining accurate investigator site data in internal systems.
• Supporting query resolution and investigating project-related inquiries.
• Resolving simple to moderate system-generated or globally assigned hold issues.
• Escalating patient safety concerns and unresolved operational issues to the appropriate teams.
• Maintaining training records and reviewing SOPs and controlled documents.
• Tracking, analysing, and reporting workflow metrics.
• Following departmental procedures, company standards, and regulatory requirements.

Eligibility and Qualifications

Minimum Qualifications

• Bachelor’s Degree in Life Sciences.
• At least one year of experience in clinical research support, laboratory services, or healthcare operations.

Preferred Qualifications

• Master’s Degree in Science.
• At least one year of experience working with global stakeholders and investigator sites.

Required Skills

Candidates should have the following skills:

• Strong written and verbal communication skills in English.
• Attention to detail and accurate documentation.
• Ability to manage multiple tasks and meet deadlines.
• Understanding of standard operating procedures and compliance requirements.
• Basic computer application and internal system proficiency.
• Problem-solving and appropriate escalation skills.
• Customer-focused approach with a strong emphasis on patient safety.

Experience with clinical research operations, specimen tracking, shipment coordination, Investigator Portals, Sponsor Portals, quality documentation, or global support teams is an added advantage.

Work Schedule and Shift Details

The position follows rotating shifts based on Indian Standard Time (IST).