Looking for Complaint Handling Investigator jobs in Bangalore? Philips is hiring experienced professionals for the position of Complaint Handling Investigator at its Bangalore office. This is an excellent opportunity for candidates with experience in Medical Devices, Quality Assurance (QA), Quality Control (QC), Clinical Research, and Post-Market Surveillance to join one of the world’s leading healthcare technology companies.
If you have 2โ3 years of experience in complaint handling, quality systems, or medical device investigations, this Philips Complaint Handling Investigator job offers an exciting opportunity to contribute to patient safety, regulatory compliance, and product quality improvement.
Philips Complaint Handling Investigator Recruitment 2026 โ Overview
| Particulars | Details |
|---|---|
| Company | Philips |
| Job Title | Complaint Handling Investigator |
| Job Location | Bangalore, Karnataka |
| Job Type | Full-Time |
| Experience | 2โ3 Years |
| Qualification | Bachelor’s Degree in Sciences, Healthcare Management, Industrial Engineering, Supply Chain Management, or equivalent |
| Industry | Medical Devices |
| Department | Quality & Regulatory |
| Work Mode | Hybrid (Minimum 3 Days Office) |
| Application Deadline | 11 July 2026 |
About Philips
Philips is a global leader in health technology, dedicated to improving people’s lives through meaningful innovation. The company develops advanced healthcare solutions that improve patient care, diagnostics, and clinical outcomes while maintaining the highest standards of quality and regulatory compliance.
Working at Philips provides professionals with opportunities to contribute to cutting-edge healthcare technologies while building rewarding careers in quality, regulatory affairs, and medical devices.
Key Responsibilities
As a Complaint Handling Investigator, you will be responsible for:
- Reviewing and documenting customer complaints accurately according to regulatory requirements.
- Maintaining detailed complaint investigation records and resolution documentation.
- Performing complaint intake reviews and duplicate verification.
- Conducting Good Faith Efforts (GFE) to obtain additional complaint information.
- Applying complaint coding and problem classification for effective analysis.
- Identifying complaints requiring escalation to senior investigators.
- Coordinating follow-up activities to gather missing investigation details.
- Preparing investigation reports with findings, conclusions, and corrective actions.
- Presenting complaint records during management review meetings.
- Supporting post-market surveillance activities and continuous quality improvement.
- Collaborating with cross-functional teams to ensure regulatory compliance.
Eligibility Criteria
Candidates should possess:
- Bachelor’s Degree in:
- Sciences
- Healthcare Management
- Industrial Engineering
- Supply Chain Management
- Or equivalent qualification
Experience Required
Applicants should have:
- Minimum 2โ3 years of experience in one or more of the following:
- Medical Devices
- Quality Assurance (QA)
- Quality Control (QC)
- Clinical Research
- Complaint Handling
- Post-Market Surveillance
Preferred Skills
Philips is looking for candidates with knowledge of:
- Complaint Management
- Post-Market Surveillance
- Quality Management Systems (QMS)
- Medical Device Regulations
- Regulatory Compliance
- Technical Documentation
- Data Analysis
- Root Cause Investigation
- Record Management
- Quality Specifications
- Business Acumen
Why Join Philips?
Joining Philips offers several career benefits:
- Work with a globally recognized healthcare technology company.
- Opportunity to contribute to patient safety and product quality.
- Exposure to international regulatory and quality standards.
- Collaborative work environment.
- Hybrid working model with office collaboration.
- Career growth in Medical Device Quality and Regulatory Affairs.
- Competitive compensation and employee benefits.
How to Apply
