Looking for Clinical Operations jobs in India with strong exposure to healthcare workflows and patient coordination? Vensure is hiring professionals for a Clinical Operations / Administrative Support role in Thiruvananthapuram. This opportunity is ideal for candidates with 2–5 years of experience in clinical operations, pharmacovigilance support, or healthcare BPO environments who are comfortable working in US shift hours.
With competitive pay (₹6–6.5 LPA), hands-on experience in clinical support calls, case documentation, and care coordination, this role can significantly strengthen your profile in the clinical research and healthcare operations domain.
Job Overview
- Role: Clinical Operations / Administrative Support
- Company: Vensure
- Experience: 2–5 Years
- Salary: ₹6–6.5 LPA
- Location: Thiruvananthapuram
- Shift: US Shift
- Work Mode: Work from Office (Mandatory)
- Openings: 3
Key Responsibilities
As part of this clinical operations job, you will:
- Handle clinical support calls and resolve member queries efficiently
- Assess patient situations and determine urgency levels
- Guide callers to appropriate care (primary, urgent, emergency, telemedicine)
- Escalate critical or emergency cases to clinical teams promptly
- Deliver empathetic and professional patient communication
- Manage a blended process (voice + non-voice)
- Accurately document cases, medical concerns, and resolutions
- Use medical terminology for clear communication and documentation
- Follow standardized workflows and clinical protocols
- Coordinate with nurses, clinicians, and internal teams
- Maintain data accuracy, case logs, and administrative records
- Ensure compliance with healthcare regulations and confidentiality standards
- Support after-hours coordination and follow-ups
Required Qualifications
To qualify for this Clinical Operations role, candidates should have:
- 2–5 years experience in Clinical Operations / Healthcare Support / PV / BPO
- Strong understanding of medical terminology
- Experience in voice or blended support environments
- Ability to handle high-pressure and sensitive situations
- Good communication and documentation skills
- Familiarity with clinical workflows and healthcare processes
Preferred Backgrounds:
- B.Pharm, M.Pharm, Pharm.D
- Life Sciences (BSc / MSc)
- Experience in pharmacovigilance, clinical support, or healthcare coordination
Benefits of This Role
- Competitive salary in the clinical operations domain
- Exposure to real-time healthcare decision support systems
- Experience working with clinical teams and patient care workflows
- Growth into roles like:
- Clinical Operations Specialist
- Pharmacovigilance Associate
- Healthcare Process Lead
- Strong foundation for global healthcare and CRO careers
How to Apply
