Baxter is hiring for the position of Associate / Associate I – Product Surveillance at its Gurgaon, Haryana location. This opportunity is suitable for professionals from pharmacy, nursing, medical technology, engineering and other scientific backgrounds who are interested in medical device product surveillance, complaint handling and regulatory reporting.
The Baxter Associate Product Surveillance job primarily involves managing product complaints, determining regulatory reportability, preparing Medical Device Reports (MDRs), communicating with customers and supporting complaint investigations.
Candidates with experience in a cGMP-regulated industry, medical products industry or clinical environment may find this role particularly relevant.
Key Responsibilities
Selected candidates for the Associate Product Surveillance role at Baxter may be responsible for:
- Opening and processing product complaint records.
- Collecting all necessary information related to product complaints.
- Performing written and verbal follow-up with customers.
- Reviewing complaints and determining regulatory reportability.
- Preparing regulatory reports such as Medical Device Reports (MDRs) according to applicable requirements.
- Evaluating whether complaints require further investigation.
- Coordinating retrieval of product samples when required.
- Providing written and verbal responses to customer complaints.
- Ensuring complaint files are completed and closed within procedural timelines.
- Managing assigned workflow and escalating potential issues appropriately.
- Triaging internal and external communications associated with complaints.
- Supporting continuous improvement initiatives and assigned projects.
- Providing training or guidance to newer team members when required.
- Potentially overseeing complaint-handling activities performed by less-senior employees.
Qualifications for Baxter Product Surveillance Role
Baxter specifies a minimum Associate’s Degree in one of the following or a related scientific discipline:
Pharmacy | Nursing | Medical Technology | Engineering | Scientific/Life Science Background | MLT | LPN | RN
A Bachelor’s degree and/or relevant clinical certification, such as MT or RN, is preferred.
Equivalent experience may also be considered. Baxter defines this as a minimum of three years of medical products industry experience.
Which Degrees Can Apply?
Depending on alignment with Baxter’s stated scientific/clinical requirements, relevant candidates may include those with qualifications such as:
B.Pharm / M.Pharm / Pharm.D / B.Sc Nursing / Medical Laboratory Technology / Medical Technology / Engineering / B.Sc or M.Sc in relevant scientific or life science disciplines
Candidates should verify that their specific degree and professional experience satisfy Baxter’s official eligibility requirements before applying.
Experience Required
The job description specifies approximately 2–3 years of work experience in a:
- cGMP-related industry, or
- Clinical setting.
Project management experience and/or project management certification is preferred but is not listed as mandatory.
Skills Required
Candidates should possess:
- Strong written and verbal English communication
- Complaint handling and documentation skills
- Critical thinking and problem-solving ability
- Computer proficiency
- Ability to prioritize multiple assignments
- Strong attention to detail
- Customer-focused approach
- Ability to work independently
- Cross-functional collaboration skills
- Ability to adapt to different product lines
- Regulatory and quality-compliance awareness
Knowledge of medical device complaints, MDR reporting, product surveillance, cGMP and regulated documentation can be particularly useful for this position.
What Does a Product Surveillance Associate Do?
A Product Surveillance Associate helps monitor the safety, quality and performance of medical products after they are in use.
For this Baxter position, the professional reviews complaints received about products, collects missing information, determines whether an incident needs regulatory reporting, coordinates investigations and ensures complaint records are appropriately documented and closed.
This makes the position particularly relevant for candidates interested in medical device vigilance, post-market surveillance, complaint handling, regulatory affairs and quality systems.
Why Consider This Baxter Opportunity?
The role provides exposure to several important areas of the regulated healthcare and medical-device industry, including:
- Product surveillance
- Medical device complaint handling
- MDR and regulatory reporting
- Post-market safety activities
- Customer complaint management
- cGMP-regulated processes
- Cross-functional healthcare operations
- Continuous quality improvement
Baxter states that its employees work toward its mission to Save and Sustain Lives, with an organizational culture emphasizing collaboration, accountability, trust and meaningful impact.
How to Apply
