Syneos Health is hiring for a Patient Reimbursement Coordinator – India position. This is a full-time, remote opportunity based in India, supporting patient travel logistics and reimbursement processing for patients participating in assigned clinical trial projects.
The role involves coordinating patient support services, reviewing reimbursement requests, managing travel arrangements, maintaining patient records, and ensuring compliance with study requirements, Good Clinical Practice (GCP), data protection regulations, and company SOPs.
Job Details
| Job Details | Information |
|---|---|
| Company | Syneos Health |
| Position | Patient Reimbursement Coordinator – India |
| Location | India |
| Work Mode | Remote (Pre-Approved) |
| Employment Type | Full-time |
| Job Requisition ID | 25112868 |
Position
Patient Reimbursement Coordinator – India
The Patient Reimbursement Coordinator will manage patient travel logistics or reimbursement processing for assigned clinical trial projects and coordinate with internal teams, patients, caregivers, and clinical sites.
Key Responsibilities
- Manage patient travel logistics or reimbursement processing for assigned clinical trial projects.
- Support new project setup, including mailbox creation, portal access, SharePoint folders, and study-specific documentation.
- Review and validate patient enrolment information and approve access to designated digital platforms such as PatientGO®.
- Respond to patient requests received through apps, email, or phone.
- Coordinate flight, train, accommodation, and ground transportation bookings when required.
- Review and verify reimbursement requests according to study-specific Travel & Reimbursement Policies.
- Approve, reject, or escalate reimbursement and stipend submissions based on study criteria and internal policies.
- Communicate with patients and caregivers regarding logistics, reimbursement updates, and queries.
- Liaise with clinical sites regarding patient reimbursement and travel coordination.
- Process patient payments, stipends, and travel confirmations through approved systems and vendor platforms.
- Maintain accurate patient information, visit records, and service logs in real time.
- Support reimbursement submissions on behalf of patients when required.
- Provide data and updates for monthly financial reporting.
- Maintain patient confidentiality and comply with GCP, data protection regulations, and company SOPs.
- Participate in client meetings, site initiation visits, and investigator meetings when requested.
Eligibility & Qualifications
Pharmacy, Pharm.D, Life Sciences, Clinical Research, Biotechnology, Healthcare Management, Nursing, or other healthcare/life-science related disciplines
Required Skills
The role requires the ability to:
- Coordinate patient travel and reimbursement activities.
- Communicate effectively with patients, caregivers, clinical sites, and internal teams.
- Review and validate reimbursement submissions.
- Maintain accurate patient documentation and service records.
- Work with approved systems and vendor platforms.
- Follow study-specific policies and company SOPs.
- Maintain strict patient confidentiality.
- Follow Good Clinical Practice (GCP) and data protection requirements.
- Support financial tracking and reporting activities.
- Stay current with tools, technologies, and processes related to patient travel and reimbursement coordination.
Application Details
