Medpace is hiring for the position of Clinical Application IT Support in Navi Mumbai, India, within its Core Labs department. The role involves providing technical support for clinical research platforms, medical imaging systems, ECG, connected medical devices, mobile applications, and virtualized workstations.
This opportunity is suitable for candidates with 1–3 years of application or technical support experience who are interested in clinical research technology, software troubleshooting, and IT support in a regulated environment.
Job Details
| Particulars | Details |
|---|---|
| Company | Medpace |
| Job Title | Clinical Application IT Support |
| Job Location | Navi Mumbai, India |
| Department | Core Labs |
| Job ID | 13094 |
| Experience | 1–3 years |
| Qualification | Bachelor’s degree in a relevant discipline or equivalent experience |
| Industry | Clinical Research / IT Support |
| Work Environment | Office-based |
Position: Clinical Application IT Support
The selected candidate will support clinical research and core laboratory applications, troubleshoot technical and workflow issues, manage service requests, and coordinate with internal teams and external vendors to maintain reliable operations across clinical trials.
Key Responsibilities
- Provide technical support for medical imaging, ECG, connected medical devices, mobile applications, and virtualized workstations.
- Assist global end users, central readers, and investigator sites with technical and workflow issues.
- Troubleshoot application problems and escalate complex issues to the appropriate teams.
- Log, track, and document incidents and service requests through resolution using a ticketing system.
- Perform software installation, configuration, testing, and validation according to company procedures.
- Coordinate with development teams, infrastructure teams, external vendors, and end users.
- Follow up on escalations to support uninterrupted clinical trial operations.
- Prepare and maintain support documentation, knowledge base articles, and user guides.
- Ensure compliance with applicable regulatory standards, including GCP, 21 CFR Part 11, and HIPAA/GDPR.
Eligibility and Qualifications
Candidates applying for the Medpace Clinical Application IT Support position should meet the following requirements:
- Bachelor’s degree in Information Technology, Computer Science, Biomedical Engineering, Life Sciences, or a related field, or equivalent experience.
- 1–3 years of application support or technical support experience.
- Experience in a CRO, pharmaceutical company, or clinical research environment is preferred.
- Knowledge of Microsoft Windows operating systems.
- Competence in software installation and troubleshooting.
- Ability to learn new technologies and applications.
- Strong analytical and problem-solving abilities.
- Ability to manage multiple issues and projects simultaneously.
Preferred Qualifications
- Hands-on familiarity with virtualized environments.
- Experience or familiarity with mobile and device support.
- Familiarity with ticketing systems.
- Understanding of GCP, 21 CFR Part 11, and HIPAA/GDPR regulatory standards.
Required Skills
- IT application and technical support
- Software installation and configuration
- Application troubleshooting and testing
- Incident and service request management
- Microsoft Windows operating systems
- Clinical research technology support
- Technical documentation and knowledge base maintenance
- Cross-functional coordination and stakeholder communication
- Analytical thinking and problem-solving
- Attention to detail and time management
Salary and Benefits
Medpace lists the following employee benefits, which may vary by country:
- Competitive compensation programs
- Health and wellness benefits
- Retirement benefits and paid time off (PTO)
- Office-based work environment with potential work-from-home flexibility for eligible positions after training
- Company-sponsored social events
- On-site mentoring and structured career development
- Onboarding, training, and ongoing learning opportunities
About Medpace
Medpace is a full-service clinical contract research organization (CRO) providing Phase I–IV clinical development services to the biotechnology, pharmaceutical, and medical device industries.
Headquartered in Cincinnati, Ohio, the company employs more than 6,000 people across over 40 countries. Its clinical development expertise spans therapeutic areas including oncology, cardiology, metabolic disease, endocrinology, central nervous system disorders, and anti-infective research.
