IQVIA, a global leader in clinical research services and healthcare intelligence, invites you to contribute to innovative medical treatments that improve patient outcomes worldwide. If you’re passionate about pharmacovigilance and possess the skills to excel in a dynamic environment, this Operations Specialist 1 role in Bengaluru, India, is the perfect opportunity to advance your career.
Company Introduction: About IQVIA
IQVIA is a pioneering organization that merges clinical research expertise with cutting-edge data analytics and technology. With a global presence, IQVIA empowers life sciences companies to bring innovative medical solutions to market faster, ultimately enhancing population health. From clinical trials to advanced healthcare insights, IQVIA stands as a trusted partner for transforming the future of medicine.
Key Responsibilities of an Operations Specialist 1
As an Operations Specialist at IQVIA, you’ll play a pivotal role in pharmacovigilance operations, ensuring compliance with quality standards and meeting customer deliverables. Your core responsibilities will include:
- Familiarizing yourself with IQVIA and customer-specific procedural documents (SOPs/WIs) and completing mandatory training.
- Gaining on-job certification to independently perform tasks aligned with company standards.
- Processing customer queries and tickets related to pharmacovigilance within defined timelines and quality benchmarks.
- Generating standard and ad-hoc safety reports, such as aggregate reports, tabulations, and line listings.
- Communicating effectively with stakeholders to address emails and clarify requirements.
- Mentoring team members and assisting with on-job training certifications.
- Supporting internal and customer audits by providing necessary documentation.
- Participating in the development of guidelines and procedures for consistent data handling.
- Collaborating with project teams and contributing feedback for process improvements.
Qualifications Required
To succeed in this role, candidates should have:
- A bachelor’s degree in life sciences, pharmacy, or a related field.
- Familiarity with pharmacovigilance processes and global safety database operations.
- Previous experience in a healthcare or clinical research environment (preferred).
Essential Skills for Success
- Technical Expertise: Proficiency in handling ticketing tools and generating safety data reports.
- Communication Skills: Ability to effectively interact with stakeholders and customers.
- Problem-Solving: Aptitude for addressing challenges and providing actionable feedback.
- Attention to Detail: Commitment to maintaining high-quality standards.
- Team Collaboration: Capability to mentor and support team members in achieving project goals.
