ICON plc is hiring for the position of Site Services Specialist I in Bangalore. This is an excellent clinical research opportunity for candidates with an educational background in life sciences, healthcare administration, clinical research, or another relevant discipline.
The ICON Site Services Specialist I job focuses on supporting clinical trial sites through logistics coordination, operational assistance, site issue resolution, performance tracking and compliance with Good Clinical Practice (GCP) requirements.
Candidates with exposure to clinical operations, clinical trial site management, GCP and regulatory requirements may be particularly suited to this position.
Key Responsibilities
As a Site Services Specialist I at ICON, your responsibilities will include:
- Providing logistical and operational support to clinical trial sites.
- Coordinating timely delivery of clinical trial materials and supplies.
- Supporting resolution of site-related operational issues.
- Troubleshooting challenges affecting clinical trial site activities.
- Helping sites maintain adherence to study protocols.
- Collaborating with cross-functional ICON and study teams.
- Supporting effective communication between clinical trial sites and internal teams.
- Tracking site performance metrics and preparing relevant reports.
- Supporting achievement of study timelines and project goals.
- Ensuring site activities comply with Good Clinical Practice (GCP) and applicable regulatory requirements.
- Managing assigned deliverables while working collaboratively with clinical research teams.
Qualification & Eligibility
Required Qualification:
Bachelor’s degree in a relevant discipline such as:
B.Pharm, Pharm.D, B.Sc Life Sciences/Biotechnology/Microbiology/Biochemistry/Clinical Research/Nursing, Healthcare Administration, or other relevant healthcare/life-science degrees.
Experience
ICON asks candidates to bring relevant clinical research experience.
Experience in the following areas is preferred:
- Clinical Operations
- Clinical Trial Site Management
- Site Support/Coordination
- Clinical Research
- Related clinical trial operations
The job description does not specify a mandatory number of years of experience.
Skills Required
Candidates should possess:
- Understanding of clinical trial processes
- Knowledge of ICH-GCP/GCP
- Awareness of applicable regulatory requirements
- Clinical site coordination skills
- Strong organizational abilities
- Problem-solving skills
- Ability to manage multiple tasks and deadlines
- Good written and verbal communication
- Strong interpersonal skills
- Ability to collaborate with cross-functional teams
- Willingness to travel approximately 1%, as required
ICON Site Services Specialist I Role – What Does It Involve?
The position sits within the clinical research operations environment and primarily supports the effective functioning of clinical trial sites.
Professionals in this role help ensure sites receive required resources, operational issues are addressed, site performance is tracked and study activities remain aligned with protocols and applicable GCP requirements.
This makes the opportunity particularly relevant for candidates seeking careers in clinical operations, site management, clinical trial coordination and clinical research operations.
Benefits at ICON
According to the employer, benefits may include:
- Competitive base salary
- Performance-related incentives
- Health and wellbeing programs
- Medical, dental and vision coverage where applicable
- Retirement and pension plans
- Life assurance
- Disability coverage
- Employee assistance programs
- Wellbeing resources
- Structured learning and development
- Career development pathways
Specific benefits can vary depending on role and location.
How to Apply
