Genpact (NYSE: G) is a global leader in professional services, offering transformative solutions that shape the future. With over 125,000 employees spread across 30+ countries, Genpact combines entrepreneurial agility, deep industry expertise, and cutting-edge technology to drive exceptional outcomes. Guided by our purpose—the relentless pursuit of a world that works better for people—we proudly serve leading enterprises, including Fortune Global 500 companies.
At Genpact, diversity, inclusion, respect, and innovation are at the core of everything we do. Discover more about us at www.genpact.com or follow us on LinkedIn, YouTube, and other platforms.
Responsibilities in the Role
As a Process Associate in Life Insurance, you will play a vital role in Genpact’s operations. Key responsibilities include:
- Document Assessment: Reviewing life insurance documents, identifying underwriting needs, and requesting additional information when necessary.
- Application Evaluation: Analyzing applications to determine APS (Attending Physician Statement) requirements.
- Customer Support: Responding to inquiries via email and acting on underwriter requests.
- System Updates: Entering underwriting decisions, generating disclosure letters for adverse decisions, and adjusting schedules during peak periods.
- APS Guidelines Development: Establishing APS ordering standards, incorporating knowledge of medical and non-medical underwriting principles.
- Compliance Knowledge: Understanding insurance laws, state regulations, and compliance requirements while ensuring confidentiality.
Qualifications Required
Minimum Qualification:
- Bachelor’s degree (Non-Technical).
- Experience in medical record summarization/review is an added advantage.
Preferred Skills:
- Proficiency in Excel, Word, and PowerPoint, with strong typing skills.
- Certifications in insurance-related fields.
- Positive attitude and excellent interpersonal skills.
- Strong time management and attention to detail.
Skills to Succeed in the Role
To excel as a Process Associate, candidates should possess:
- Attention to Detail: Ensuring precision in document assessment and data entry.
- Knowledge of Medical Terminology: Understanding diagnosis, treatments, and prognosis for effective decision-making.
- Regulatory Awareness: Familiarity with state statutes, legal compliance, and insurance law.
- Customer-Centric Approach: Ability to address customer queries efficiently.
