Key Responsibilities:
- Perform day-to-day activities of processing market complaints as per relevant SOPs, business matrix, and SLA timelines.
- Assist in data collection and reporting of KPIs.
- Support continuous improvement initiatives.
- Manage ad-hoc projects in the area of work.
- Proactively report all deviations through timely escalations.
- Implement continuous process improvement projects to enhance quality and productivity.
- Maintain updated service dashboard, order management framework, and time sheet.
- Ensure training on relevant procedures before engaging in any GxP activities.
- Report deliverable status and continuously acquire process knowledge.
Commitment to Diversity & Inclusion:
Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.
Role Requirements:
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Essential Requirements:
- Thorough understanding of Quality Management Systems.
- Ability to review market complaints investigation reports.
- Basic understanding of product manufacturing, pharma products, and lifecycle events.
- Basic knowledge of TrackWise.
- Basic understanding of performance KPIs.
- Proficiency in MS Excel.
- Awareness of GxP.
- Excellent communication skills, fluent in verbal and written English; knowledge of other languages is an added advantage.
Desirable Requirements:
- Graduate / Post Graduate in Pharmacy.
