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About Company

Join Novartis as a Specialist in Quality Operations, where you will handle market complaints from around the globe and review investigation reports from Novartis sites and Contract Manufacturing Organizations. Collaborate with external supply organizations, Novartis sites, and country pharma organizations for continuous improvement.

Position Name :

Specialist - Quality Operations (QOP INDIA)

Organization :



B.Pharm, M.Pharm


0 YEARS / Freshers


₹6.5 Lakhs to ₹12.0 Lakhs



Key Responsibilities:

  • Perform day-to-day activities of processing market complaints as per relevant SOPs, business matrix, and SLA timelines.
  • Assist in data collection and reporting of KPIs.
  • Support continuous improvement initiatives.
  • Manage ad-hoc projects in the area of work.
  • Proactively report all deviations through timely escalations.
  • Implement continuous process improvement projects to enhance quality and productivity.
  • Maintain updated service dashboard, order management framework, and time sheet.
  • Ensure training on relevant procedures before engaging in any GxP activities.
  • Report deliverable status and continuously acquire process knowledge.

Commitment to Diversity & Inclusion:

Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

Role Requirements:

Essential Requirements:

  • Thorough understanding of Quality Management Systems.
  • Ability to review market complaints investigation reports.
  • Basic understanding of product manufacturing, pharma products, and lifecycle events.
  • Basic knowledge of TrackWise.
  • Basic understanding of performance KPIs.
  • Proficiency in MS Excel.
  • Awareness of GxP.
  • Excellent communication skills, fluent in verbal and written English; knowledge of other languages is an added advantage.

Desirable Requirements:

  • Graduate / Post Graduate in Pharmacy.

Application Link