Synapmed is hiring for the position of Medical Information and Pharmacovigilance Associate for its Hyderabad operations. This opportunity is suitable for early-career professionals with experience in pharmacovigilance, drug safety, ICSR case processing, safety triage or clinical data management.
Candidates with B.Pharm, M.Pharm, Pharm.D or related life sciences qualifications and 6 months to 1.5 years of relevant experience can be considered. The position involves interaction with US-based healthcare professionals and patients and requires candidates to work in a fixed night shift aligned with the EST time zone.
Synapmed Medical Information & PV Associate – Overview
| Details | Information |
|---|---|
| Company | Synapmed |
| Position | Medical Information & Pharmacovigilance Associate |
| Department | Medical Information / Pharmacovigilance |
| Qualification | B.Pharm, M.Pharm, Pharm.D or related Life Sciences |
| Experience | 6 Months – 1.5 Years |
| Location | Begumpet, Hyderabad, Telangana |
| Work Mode | 100% Work from Office |
| Employment | Full-Time |
| Shift | Fixed Night Shift – EST Time Zone |
| Industry | Pharmacovigilance / Drug Safety / Medical Information |
Job Responsibilities
As a Medical Information and Pharmacovigilance Associate, selected candidates will support medical information and drug safety activities involving healthcare professionals and patients.
Key responsibilities include:
- Receive, review and document incoming medical information inquiries from patients and healthcare professionals.
- Identify and capture Adverse Events (AEs) and Product Quality Complaints (PQCs) received through phone, email and digital channels.
- Perform front-line pharmacovigilance intake and safety triage.
- Ensure accurate entry of safety information into applicable safety databases.
- Identify and document the four minimum criteria required for a valid ICSR.
- Provide scientifically accurate and non-promotional responses to standard medical inquiries using approved FAQs and product information.
- Follow applicable SOPs, client requirements, SLAs and global pharmacovigilance procedures.
- Work according to relevant requirements including ICH-GCP, FDA regulations and HIPAA data privacy principles.
- Escalate complex medical inquiries and high-priority safety cases to appropriate Tier-2 medical affairs, pharmacovigilance or quality teams.
- Maintain accurate and timely documentation of interactions with patients and healthcare professionals.
Qualification & Eligibility
Candidates applying for the Synapmed Medical Information & PV Associate job should have:
Education:
- B.Pharm
- M.Pharm
- Pharm.D
- Bachelor’s or Master’s degree in a related life sciences discipline
Experience: Candidates should have approximately 6 months to 1.5 years of hands-on experience in one or more of the following areas:
- Pharmacovigilance
- Drug Safety
- ICSR Case Processing
- Safety Intake/Triage
- Clinical Data Management
Skills Required
Candidates should have a basic understanding of:
- Pharmacovigilance and drug safety
- ICSR workflow
- Adverse Event reporting
- Four minimum criteria for a valid ICSR
- MedDRA coding
- FDA pharmacovigilance requirements
- Medical information handling
- Safety database documentation
- Product Quality Complaint identification
- SOP and SLA compliance
Strong written and spoken English communication skills are particularly important because the Medical Information & PV Associate will communicate with US-based patients and healthcare professionals.
Candidates should also demonstrate active listening, professional communication and empathy while handling patient interactions.
Shift & Work Requirements
This is a 100% work-from-office position in Begumpet, Hyderabad.
Candidates must be willing to work in a fixed night shift according to the US EST time zone and should be comfortable working in a Medical Information Contact Center environment involving inbound/outbound calls and emails.
Perks & Benefits
According to the supplied job description, selected candidates may receive:
- Attractive night-shift allowance
- Free cab facility for drop-off
- Complimentary dinner at the workplace
- Training in global Medical Information Contact Center operations
- Structured career development opportunities in pharmacovigilance
- Exposure to communication with international healthcare professionals and patients
Who Should Apply?
This opportunity may be particularly relevant for early-career B.Pharm, M.Pharm and Pharm.D professionals who already have some exposure to pharmacovigilance and want to develop experience in both medical information and drug safety operations.
Candidates coming from ICSR case processing, safety intake, medical information, drug safety or related clinical data functions may also find the position relevant.
How to Apply
