Global pharmaceutical services company ProPharma has announced openings for Medical Information Written Response Agents in India. This full-time opportunity is ideal for candidates with life sciences, pharmacy, nursing, or related healthcare backgrounds who want to build a career in medical information, pharmacovigilance, and pharmaceutical communications.
The role involves responding to medical information inquiries from healthcare professionals and consumers while ensuring compliance with regulatory standards and pharmacovigilance requirements. Professionals seeking medical information jobs in India, remote pharmaceutical jobs, and pharmacovigilance careers should consider this opportunity.
Job Details
- Position: Medical Information Written Response Agent
- Company: ProPharma
- Job Type: Full-Time
- Location: India
- Department: Medical Information Contact Center
- Job Requisition ID: JR 9026
- Work Mode: Remote/Hybrid (Depending on proximity to company offices)
About ProPharma
For over 25 years, ProPharma has supported biotechnology, pharmaceutical, and medical device companies by providing expertise in regulatory sciences, clinical research, pharmacovigilance, medical information, quality and compliance, and R&D technology solutions. The company partners with clients throughout the complete product lifecycle to accelerate scientific innovation and improve patient outcomes.
Key Responsibilities
As a Medical Information Written Response Agent, you will:
- Respond to unsolicited medical and safety inquiries received via telephone, email, websites, letters, and other communication channels.
- Provide accurate labeled and unlabeled medical information responses according to regulatory requirements.
- Identify, document, and report adverse events, pregnancy reports, product complaints, and special situation events.
- Prepare scientifically accurate responses using approved labeling, published literature, and standard response documents.
- Assist in developing custom medical information responses.
- Record and document all inquiries accurately in inquiry handling systems.
- Perform quality checks on adverse event reports, correspondence, and inquiry documentation.
- Meet service delivery timelines and comply with company SOPs and client working practices.
- Ensure adherence to data privacy regulations and confidentiality requirements.
- Participate in after-hours coverage on a rotational basis when required.
Eligibility Criteria
Candidates applying for this Medical Information Written Response Agent job in India should possess:
Educational Qualifications
- Life Sciences Degree
- Pharmacy Degree (B.Pharm, M.Pharm, PharmD)
- Nursing Degree (RN, BSN, BA, MS)
Required Skills
- Excellent written and verbal English communication skills
- Professional telephone etiquette and empathetic customer service skills
- Strong understanding of:
- Medical terminology
- Pathophysiology
- Pharmacology
- Regulatory requirements and industry standards
- Critical thinking and analytical abilities
- Multitasking and time-management skills
- Attention to detail and organizational capabilities
- Ability to work independently and collaboratively
- Proficiency in Microsoft Office, Adobe Acrobat, and document management systems
- Willingness to learn new inquiry handling databases and technologies
Why Join ProPharma?
Working at ProPharma offers several advantages:
- Opportunity to work with global pharmaceutical and biotechnology clients
- Exposure to medical information and pharmacovigilance operations
- Remote and hybrid work flexibility
- Inclusive and diverse workplace culture
- Professional development and career advancement opportunities
- Exposure to end-to-end pharmaceutical product lifecycle services
Who Should Apply?
This opportunity is particularly suitable for:
- B.Pharm and M.Pharm graduates
- PharmD professionals
- Nursing graduates
- Life sciences graduates
- Candidates seeking medical information jobs in India
- Professionals interested in pharmacovigilance and drug safety careers
- Freshers with strong scientific communication skills and experienced pharmaceutical professionals
How to Apply
