IQVIA, a global leader in advanced analytics, technology solutions, and contract research services, is offering an exciting job opportunity for the position of Associate Operations Specialist in Bangalore, India. This full-time role, posted today, comes with a deadline for applications by December 25, 2024.
Company Introduction
IQVIA is a renowned multinational company known for providing cutting-edge solutions to the healthcare industry. Their work spans across clinical development, real-world insights, and data analytics, which help global healthcare clients improve patient outcomes and deliver better healthcare services. With a presence in over 100 countries, IQVIA is a leader in the healthcare and life sciences sector.
Responsibilities in the Job
As an Associate Operations Specialist, your responsibilities will include a variety of tasks aimed at ensuring the smooth operation of pharmacovigilance activities within the company:
- Acknowledge and adhere to SOPs/WIs: Read and acknowledge IQVIA and customer-controlled procedural documents.
- Training & Certification: Complete necessary training and certification to work independently while ensuring all training is documented.
- System Administration: Perform system administration tasks to manage access to the global safety database, addressing any system issues such as slowness or error messages.
- Pharmacovigilance Support: Track, allocate, and process pharmacovigilance-related queries using a customer-specific ticketing tool.
- Collaborative Work: Work with stakeholders and customers to meet project deliverables while adhering to quality standards and timelines.
- Audit Support: Represent the team during internal and customer audits, providing necessary documentation.
- User Acceptance Testing (UAT): Assist in testing system enhancements and modifications.
Qualifications
To be considered for the Associate Operations Specialist position, candidates should possess the following qualifications:
- Educational Background: A degree in a relevant field (e.g., Life Sciences, Pharmacy, or Healthcare-related discipline).
- Experience: Prior experience in operations support or pharmacovigilance is desirable.
- Technical Knowledge: Familiarity with system administration tasks, particularly in the context of global safety databases and pharmacovigilance systems.
- Certifications: Relevant certifications in pharmacovigilance or safety systems may be preferred.
Skills
The following skills are essential for success in this role:
- Attention to Detail: Strong focus on quality and precision when performing tasks like tracking tickets, processing requests, and conducting audits.
- Communication Skills: Excellent verbal and written communication abilities for interaction with internal teams and customers.
- Problem-Solving: Ability to troubleshoot system issues effectively and collaborate with technical support teams.
- Team Collaboration: Ability to work well in a team environment, providing mentorship and support to colleagues when needed.
- Time Management: Efficient in managing timelines and deliverables, ensuring timely completion of tasks within specified deadlines.
