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Job highlights

Work/Life Balance

Time management

Flexibility

Problem Solving

  • Adaptable and flexible
  • Agility for quick learning
  • Ability to work well in a team
  • Written and verbal communication
  • Ability to meet deadlines
  • This is a Work from Office Role
  • Has Rotational Shifts
  • Must reside within given boundary limits

Roles and Responsibilities:

  • Solve routine problems, largely through precedent and referral to general guidelines
  • Primary interaction is within your own team and direct supervisor
  • Given detailed instructions on all tasks
  • The decisions that you make impact your own work and are closely supervised
  • Individual contributor as a part of a team with a predetermined, narrow scope of work
  • May require working in rotational shifts

Agent Responsibilities:

  • Review content – user profiles, videos, texts, images, etc.
  • Investigate and apply client policies
  • Escalate and/or resolve issues reported by users or flagged by the system (Note: The reported content could be sensitive or of graphic nature)

Additional Responsibilities:

  • Review, classify, and/or remove content according to client guidelines using specific tools and channels
  • Understand and remain updated on changing client policies and guidelines
  • Stay up to date with any changes in policies/process
  • Investigate, resolve, and relay complex content issues to the broader Trust and Safety team
  • Identify improvement opportunities in workflow and suggest solutions to improve quality and overall efficiency of the process
  • Participate in continuous training programs and workgroup discussions for optimal development in the role
  • Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe
  • Engage in well-being activities
  • Meet desired efficiency established by business

Skills Required:

  • Strong coping, emotional resilience, and stress-management skills
  • Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies
  • Strong attention to detail
  • Comfort synthesizing and analyzing information from multiple streams
  • Strong critical thinking and decision-making skills
  • Basic internet research skills
  • Excellent comprehension, communication (verbal, written) skills

Additional Skills:

  • Be a team player and value cohesiveness
  • Be flexible to cater to changing business needs in a fast-paced environment
  • Be aware of social trends, political situations, current affairs, etc.

Qualifications:

  • 0 to 1 year/Fresher

Application Link

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