- Adaptable and flexible
- Agility for quick learning
- Ability to work well in a team
- Written and verbal communication
- Ability to meet deadlines
- This is a Work from Office Role
- Has Rotational Shifts
- Must reside within given boundary limits
Roles and Responsibilities:
- Solve routine problems, largely through precedent and referral to general guidelines
- Primary interaction is within your own team and direct supervisor
- Given detailed instructions on all tasks
- The decisions that you make impact your own work and are closely supervised
- Individual contributor as a part of a team with a predetermined, narrow scope of work
- May require working in rotational shifts
Agent Responsibilities:
- Review content – user profiles, videos, texts, images, etc.
- Investigate and apply client policies
- Escalate and/or resolve issues reported by users or flagged by the system (Note: The reported content could be sensitive or of graphic nature)
Additional Responsibilities:
- Review, classify, and/or remove content according to client guidelines using specific tools and channels
- Understand and remain updated on changing client policies and guidelines
- Stay up to date with any changes in policies/process
- Investigate, resolve, and relay complex content issues to the broader Trust and Safety team
- Identify improvement opportunities in workflow and suggest solutions to improve quality and overall efficiency of the process
- Participate in continuous training programs and workgroup discussions for optimal development in the role
- Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe
- Engage in well-being activities
- Meet desired efficiency established by business
Skills Required:
- Strong coping, emotional resilience, and stress-management skills
- Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies
- Strong attention to detail
- Comfort synthesizing and analyzing information from multiple streams
- Strong critical thinking and decision-making skills
- Basic internet research skills
- Excellent comprehension, communication (verbal, written) skills
Additional Skills:
- Be a team player and value cohesiveness
- Be flexible to cater to changing business needs in a fast-paced environment
- Be aware of social trends, political situations, current affairs, etc.
Qualifications:
- 0 to 1 year/Fresher
