EXL is hiring for the position of Quality Analyst – Senior Executive for its Back Office – Underwriting Support Services (UK) team. The role focuses on quality assurance, process management, SLA performance, and continuous improvement within insurance underwriting and claims operations.
Candidates with 1–2 years of relevant experience and mandatory London Market experience in insurance underwriting or claims are eligible to apply.
Job Details
| Particulars | Details |
|---|---|
| Company | EXL |
| Job Title | Quality Analyst – Senior Executive |
| Job Identification | 22549 |
| Job Role | Back Office – Underwriting Support Services (UK) |
| Experience | 1–2 Years |
| Job Level | Senior Executive |
| Industry | Insurance |
| Posting Date | 12 November 2026 |
| Work Area | Quality Assurance / Underwriting Support |
Positions
EXL is hiring for the following position:
– Quality Analyst – Senior Executive
The role involves supporting quality assurance programs, monitoring process performance, improving operational accuracy, and ensuring service delivery meets client expectations and SLAs.
Key Responsibilities
- Drive process management to ensure superior service delivery and meet accuracy targets and SLAs.
- Support process improvement and innovation strategies for client businesses.
- Collaborate with transformation, technology, and operations teams on process improvements.
- Implement performance benchmarking and share best practices.
- Support business development activities through quality-related RFP and RFI responses.
- Participate in client visits and present business case studies.
- Establish and maintain QA processes to meet business, internal, and certification requirements.
- Gather client requirements and develop quality assurance plans.
- Support migration teams during the implementation of new client processes.
- Ensure consistent execution and delivery of quality assurance programs.
- Assist in setting up SLAs, benchmarking processes, and establishing performance targets.
- Provide subject matter expertise for process improvement projects.
Eligibility Criteria & Qualifications
Candidates applying for the EXL Quality Analyst – Senior Executive position must meet the following requirements:
- Higher Education Diploma.
- 1–2 years of relevant work experience.
- Mandatory London Market experience in Insurance Underwriting or Claims.
Required Skills
Candidates should possess the following skills:
- Attention to consistency and accuracy.
- Internal communication.
- Interpersonal relationship building.
- Leadership capabilities.
- Microsoft Office.
- Microsoft Power BI.
- Minitab Statistical Software.
- Numerical analysis.
- Ability to work under pressure.
