EVERSANA is a global leader in providing life science services designed to bring value to pharmaceutical, biotech, and medical device companies. Known for their patient-centric approach, EVERSANA integrates solutions across the full product life cycle, from research and development to distribution and patient support. With a strong commitment to innovation and excellence, the company has established itself as a vital partner for healthcare providers worldwide.
Responsibilities in the Job
As a Medical Information Specialist at EVERSANA, you will play a pivotal role in supporting the safe and effective use of pharmaceutical products by providing comprehensive, evidence-based information. Your key responsibilities include:
- Responding to Inquiries: Addressing medical questions from healthcare professionals, patients, caregivers, and payers through various channels (phone, email, CRM, chat, etc.).
- Medical Literature Research: Critically evaluating and utilizing medical literature to craft responses that support informed decision-making.
- Adverse Event Handling: Documenting and assessing adverse events and product complaints as per industry and client protocols, adhering to the U.S. FDA’s post-marketing adverse event reporting regulations.
- Collaboration with Departments: Coordinating with Quality Assurance, Regulatory Affairs, and other relevant departments to manage product quality-related complaints.
- Maintaining Expertise: Staying updated on specific products, therapeutic areas, and client requirements to ensure high-quality service.
- Documentation and Service Quality: Ensuring detailed documentation and delivering excellent customer service in line with the company’s standards.
- Diversity and Inclusion: Demonstrating an ongoing commitment to fostering an inclusive work environment through active participation and bias management.
Qualifications
Candidates for the Medical Information Specialist role must meet the following educational and experiential criteria:
- Educational Background: A degree in Pharm.D, Master of Science (M.Sc), B.Pharm, M.Pharm, or a related life sciences field.
- Clinical Experience: Strong clinical background with proven expertise in handling medical information.
- Communication Skills: Exceptional verbal and written communication capabilities, with fluency in English.
- Documentation Skills: Proficiency in creating detailed and accurate documentation.
Skills
To excel as a Medical Information Specialist, you should possess the following skills:
- Research and Analytical Thinking: Ability to thoroughly analyze medical literature and clinical data to generate accurate, evidence-based responses.
- Customer-Centric Approach: A strong orientation toward patient and customer service.
- Problem Solving: Aptitude for identifying issues and providing effective solutions, especially in adverse event and product complaint scenarios.
- Technical Proficiency: Comfort in working with CRM platforms and various communication tools.
- Team Collaboration: Ability to work seamlessly with cross-functional teams to ensure compliance and quality.
