Job Details
| Company | Eurofins |
| Position | Associate Product Support Specialist |
| Department | IT |
| Location | Bengaluru, KA, in |
| Experience | 0-3 Years |
Job Description
Eurofins is hiring an Associate Product Support Specialist for its IT function in Bengaluru. This role supports IT Solutions staff and Quality Systems teams across multiple geographies, with a focus on accurate execution of routine system activities that enable global quality system operations.
The position is execution-focused and works under established procedures and direction from the eQMS Support Manager. As stated in the source, this role does not manage system implementations, training programs, or validation ownership.
Eurofins Scientific is an international life sciences company providing analytical testing services to clients across multiple industries. The group operates over 950 laboratories across 59 countries and has about 65,000 staff.
Key Responsibilities
- Perform routine system administration and data entry activities in ETQ / eQMS.
- Handle user onboarding, account creation, role assignments, and access maintenance.
- Manage document control metadata entry and document lifecycle updates.
- Maintain system master data and reference data as assigned.
- Ensure accuracy, completeness, and timeliness of all system records.
- Execute activities in accordance with approved SOPs, work instructions, and governance standards.
- Support IT Solutions and Quality Systems teams during peak workload periods.
- Participate in system testing or user acceptance activities as assigned, without ownership responsibility.
- Perform additional administrative or system support tasks as needed.
Qualification
- Bachelor’s degree or diploma, or equivalent in IT Engineering, Computer Science, Information Systems or related field; equivalent experience may be considered.
- Strong IT Service Management mindset, including incident, request, change, problem and escalation handling.
- Practical experience with BMC Helix ITSM or equivalent ticketing tools.
- Understanding of regulated computerized systems, GAMP5 principles, audit trail expectations, electronic signatures and controlled documentation practices.
- Good functional understanding of eQMS or comparable Quality Management Systems, especially Document Control, Training and Change Management.
- Ability to troubleshoot web application behavior, browser/user-context issues, permission/access problems, reporting/export issues and integration/synchronization symptoms.
- Ability to work with global stakeholders, key users, developers, QA/validation and infrastructure teams across time zones.
- Clear written communication in English, including concise incident updates, user guidance and management summaries.
- Analytical mindset, attention to detail, customer-care sensitivity and discipline in maintaining ticket evidence and knowledge records.
- Fluent professional English required; additional regional languages are an advantage for global support.
Additional Desirable Knowledge
- Quality Management, CSV/GxP, ITIL or regulated systems training is desirable.
- Web applications, ticketing tools, user/access troubleshooting, reporting/export troubleshooting, environment checks and basic scripting/automation awareness.
- Python, SQL, scripting, monitoring or log-analysis knowledge is an advantage but not mandatory for the agent role.
Experience
0 – 3 years in IT support or application support, ideally in an international regulated environment.