Cognizant is one of the world’s leading professional services companies, transforming clients’ business, operating, and technology models for the digital era. With over 350,000 associates globally, we are committed to fostering an innovative environment where you can build the career path that’s right for you.
Are you a detail-oriented professional with a passion for process execution and customer satisfaction? Cognizant, a global leader in professional services, is hiring a Process Executive-CDM/PV to join our dynamic team in Kolkata. This is a hybrid role with rotational shifts, offering an excellent opportunity to grow your career in a collaborative and innovative environment.
Key Responsibilities:
- Manage and execute daily operational tasks using MS Excel to ensure data accuracy and efficiency.
- Oversee customer management processes, ensuring all interactions are handled professionally and promptly.
- Provide support in complaint management, addressing and resolving customer issues effectively.
- Collaborate with team members to streamline processes and improve workflow.
- Monitor and report on key performance indicators (KPIs) to track progress and identify areas for improvement.
- Assist in developing and implementing process improvements to enhance operational efficiency.
- Ensure compliance with company policies and industry regulations.
- Participate in training sessions to stay updated on the latest tools and techniques in process execution.
- Communicate effectively with internal and external stakeholders to ensure alignment on project goals.
- Utilize MS Excel to analyze data and generate reports for management review.
- Adapt to rotational shifts and a hybrid work model to meet business needs.
Qualifications:
- Must have: Strong technical skills in MS Excel for data management and analysis.
- Nice to have: Experience in customer management and complaint management.
- Excellent communication skills to interact with stakeholders.
- Detail-oriented with the ability to manage multiple tasks simultaneously.
- Ability to work in a hybrid model with rotational shifts.
Certifications:
- MS Excel Certification (preferred).
- Customer Service Certification (preferred).
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