Clario, part of Thermo Fisher Scientific, is hiring a Customer Care Representative for its Bangalore, India team. The role involves providing customer support for clinical trials conducted at sites worldwide, resolving technical issues, documenting customer interactions, and assisting clients with equipment-related queries.
Candidates with 1.5β3 years of experience and a bachelor’s degree in Arts, Science, Commerce, or Business Administration can apply.
Job Details
| Particulars | Details |
|---|---|
| Company | Clario |
| Parent Company | Thermo Fisher Scientific |
| Job Role | Customer Care Representative |
| Job Location | Bangalore, India |
| Job ID | R16213 |
| Employment Type | Full-time |
| Experience | 1.5β3 years |
| Work Schedule | Rotational shifts |
| Qualification | Bachelor’s degree in Arts, Science, Commerce, or Business Administration |
Position Overview
The Customer Care Representative will provide customer service over the phone and through other communication channels to support clinical trials. The role includes troubleshooting equipment issues, handling client requests, maintaining accurate records, and recommending solutions for service setup and equipment usage.
Roles and Responsibilities
- Receive customer calls and communications, assess issues, and provide accurate resolutions.
- Document every customer interaction in a structured manner.
- Maintain and update internal knowledge bases and information sources.
- Handle equipment resupply and report requests efficiently.
- Assist clients with technical problems involving equipment.
- Troubleshoot data transmission and equipment usage issues.
- Recommend service setup, usage, and troubleshooting solutions.
Eligibility and Qualifications
Candidates should meet the following requirements:
- Bachelor’s degree in Arts, Science, Commerce, or Business Administration.
- 1.5β3 years of relevant experience.
- Availability to work full-time in rotational shifts.
- Willingness to work morning, evening, weekend, and holiday shifts as assigned.
Required Skills
- Excellent written and spoken English.
- Strong customer service and communication skills.
- Ability to handle difficult customer situations patiently and professionally.
- Teamwork and the ability to work independently.
- Initiative in identifying and resolving customer issues.
- Working knowledge of Microsoft Office tools.
- SQL experience, including handling and modifying SQL queries, is ideal.
Shift Schedule and Benefits
The role follows a rotational shift schedule, with rotations occurring every four weeks. Shifts may include mornings, evenings, weekends, and holidays. Premium pay is provided to accommodate rotating shifts.
Clario also lists competitive compensation with shift allowances, employee programs, benefits, hybrid-working technology, and on-site facilities.
