Wipro Limited has announced an opportunity for Production Specialist L1 in Pune for professionals with experience in Pharmacovigilance and Drug Safety (Pharma). According to the official job description, candidates should have 1–3 years of experience, with Pharmacovigilance & Drug Safety listed as the mandatory skill.

This Wipro Pharmacovigilance job in Pune involves handling client queries, managing transactions according to defined quality standards, troubleshooting issues, maintaining accurate documentation, meeting process SLAs, and escalating critical issues when required.

For candidates looking for pharmacovigilance jobs in Pune, drug safety jobs in Wipro, or pharma-related opportunities with 1–3 years of experience, this opening may be relevant.

Wipro Production Specialist L1 – Job Overview

About Wipro

Wipro Limited is a global technology services and consulting company providing solutions across consulting, design, engineering and operations.

According to the employer’s job posting, Wipro operates with more than 230,000 employees and business partners across 65 countries. The organization works with clients on digital transformation and business operations while supporting evolving technology and industry requirements.

Key Responsibilities

As a Production Specialist L1 at Wipro, the selected professional will provide technical and process support while helping resolve client issues within defined service-level agreements.

Major responsibilities include:

• Manage transactions according to required process and quality standards.
• Handle incoming client requests through telephone and email professionally.
• Capture and document relevant end-user and issue information.
• Update availability in the designated RAVE system to support process productivity.
• Record, track and document client queries and troubleshooting activities.
• Follow standard operating processes and procedures for query resolution.
• Resolve client queries within defined SLAs.
• Access internal knowledge bases, resources and FAQs for effective problem resolution.
• Develop knowledge of relevant products to improve client interactions.
• Analyze call logs and identify frequently occurring issues or trends.
• Maintain and update customer self-help documentation.
• Identify red flags and escalate serious or unresolved issues to the Team Leader.
• Ensure required product information and disclosures are communicated appropriately.
• Maintain compliance with applicable service agreements.

Customer Support & Troubleshooting Responsibilities

The Wipro Production Specialist L1 role also focuses strongly on effective client support and troubleshooting.

The professional may be expected to:

• Diagnose client queries and guide users through step-by-step solutions.
• Help clients navigate product menus and understand product features.
• Troubleshoot queries in a professional and user-friendly manner.
• Maintain accurate logs of customer interactions.
• Process and record incoming calls and emails using designated tracking software.
• Provide alternative solutions where appropriate.
• Communicate information clearly according to the situation and audience.
• Conduct scheduled follow-ups and callbacks.
• Capture customer feedback and support compliance with contractual SLAs.

Operational Excellence & Training

Candidates joining this Wipro Pharmacovigilance and Drug Safety opening will also be expected to continuously improve their product and process knowledge.

Responsibilities include participating in product-specific training, keeping up with product changes and updates, completing client-recommended learning programs, collaborating with team leaders to identify training needs, and using self-learning opportunities to strengthen job knowledge.

Eligibility & Qualifications

Candidates interested in the Wipro Production Specialist L1 Pharmacovigilance job should carefully review the official requirements.

Mandatory Requirement

Pharmacovigilance & Drug Safety (Pharma) is explicitly listed as the mandatory skill in the job description.

Experience Required

Candidates should have:

1–3 years of relevant experience.

Educational Qualification

The provided Wipro job description does not explicitly specify a mandatory degree or educational qualification. Candidates should therefore avoid assuming that a particular pharmacy or life-science degree is officially required unless the Wipro application portal specifies it during the application process.

Professionals with relevant pharmacovigilance/drug safety backgrounds and the required experience can review the official application page to determine their eligibility.

Skills Relevant to This Role

Based on the responsibilities stated in the job description, candidates may benefit from having:

• Pharmacovigilance and Drug Safety knowledge
• Client query management
• Process documentation
• Case/query tracking
• SLA management
• Troubleshooting skills
• Written and verbal communication
• Customer/client support
• Escalation management
• Quality and compliance awareness
• Product knowledge
• Issue documentation and analysis
• Time management
• Ability to follow established processes and procedures

Performance Parameters

Performance in this position may be measured using parameters such as:

Process Performance: Number of cases resolved per day, compliance with quality and process standards, adherence to SLAs, customer feedback and process-level performance measures.

Self-Management: Productivity, efficiency, attendance, training hours and completion of technical training.

Why Consider This Wipro Pharmacovigilance Job?

This opportunity may be particularly relevant for professionals who already have 1–3 years of Pharmacovigilance or Drug Safety experience and want to work in a structured client-support and process environment.

Potential career advantages include exposure to client issue management, SLA-driven operations, troubleshooting, documentation, quality standards, product training and structured operational processes.

Wipro also states that it is an Equal Opportunity Employer and provides reasonable accommodation to applicants with disabilities throughout the recruitment and selection process.

Salary for Wipro Production Specialist L1

Wipro has not disclosed the salary for this vacancy in the job description provided.

For structured-data purposes, Pharmabharat estimates a market-aligned salary range of approximately ₹3,50,000–₹6,50,000 per year for a comparable Production Specialist/Pharmacovigilance support position requiring 1–3 years of experience in Pune.

Important: This is an editorial market estimate and not an officially disclosed Wipro salary. Actual compensation may vary depending on experience, current compensation, skills, interview performance and company policy.

How to Apply

Application Link