Wipro is inviting applications for two exciting opportunities in Pune – Production Specialist L1 (Pharmacovigilance Drug Safety) and Production Agent L1 (Clinical Data Management). These full-time positions are ideal for life sciences professionals with 1-4 years of experience in Pharmacovigilance (PV), Drug Safety, or Clinical Data Management (CDM) who are looking to build their careers with one of India’s leading technology and consulting companies.
The roles involve providing technical support, handling client queries, troubleshooting issues, maintaining documentation, and ensuring compliance with defined service level agreements (SLAs). Candidates with strong analytical abilities, customer service orientation, and pharma domain knowledge are encouraged to apply.
Position 1: Production Specialist L1 – Pharmacovigilance Drug Safety
Company: Wipro
Location: Pune, Maharashtra, India
Experience: 1-3 Years
Employment Type: Full-Time, Permanent
Industry: IT Services & Consulting
Key Responsibilities
- Provide technical support and manage Pharmacovigilance-related transactions.
- Handle client queries through email and telephone support channels.
- Document incidents, troubleshooting steps, and issue resolutions.
- Ensure compliance with SLAs and internal quality standards.
- Maintain knowledge bases and self-help documents.
- Escalate unresolved issues to team leaders promptly.
- Analyze call logs and identify recurring issues.
- Deliver excellent customer service and product support.
Required Qualifications
- Any Graduate or Any Postgraduate degree.
- 1-3 years of experience in Pharmacovigilance Drug Safety.
- Knowledge of Drug Safety operations and compliance requirements.
- Excellent communication and troubleshooting skills.
- Ability to manage client interactions professionally.
Preferred Skills
- Pharmacovigilance
- Drug Safety
- Technical Support
- Compliance Management
- Customer Service
- Troubleshooting
- Documentation
- Digital Transformation
Position 2: Production Agent L1 – Clinical Data Management
Company: Wipro
Location: Pune, Maharashtra, India
Experience: 1-4 Years
Employment Type: Full-Time, Permanent
Industry: IT Services & Consulting
Key Responsibilities
- Deliver technical support for Clinical Data Management processes.
- Handle customer queries and issue resolutions via email and telephone.
- Document problems, solutions, and process improvements.
- Maintain productivity and process compliance.
- Assist users in understanding product features and functionalities.
- Ensure accurate recording and tracking of customer interactions.
- Analyze trends and recommend preventive solutions.
- Participate in product training and knowledge enhancement activities.
Required Qualifications
- Any Graduate or Any Postgraduate degree.
- 1-4 years of experience in Clinical Data Management (Pharma).
- Strong problem-solving and communication skills.
- Understanding of clinical data processes and customer support environments.
Is it different from CDM and PV?
| Aspect | Core PV | Wipro Production Specialist L1 |
|---|---|---|
| ICSR Processing | ✅ | ❌/Limited |
| Narrative Writing | ✅ | ❌ |
| Safety Reporting | ✅ | ❌ |
| Application Support | ❌ | ✅ |
| Ticket Resolution | ❌ | ✅ |
| Client Support | Limited | ✅ |
| Aspect | Core CDM | Wipro Production Agent L1 |
|---|---|---|
| Data Cleaning | ✅ | ❌/Limited |
| Query Management | ✅ | ❌/Limited |
| Database Build | ✅ | ❌ |
| System Support | Limited | ✅ |
| Client Queries | Limited | ✅ |
| Troubleshooting | Limited | ✅ |
Preferred Skills
- Clinical Data Management (CDM)
- Clinical Data
- Pharma Domain Knowledge
- Technical Support
- Compliance Management
- Customer Service
- Troubleshooting
- Documentation
Why Join Wipro?
- Opportunity to work with a global technology and consulting leader.
- Exposure to Pharmacovigilance and Clinical Data Management operations.
- Structured learning and training programs.
- Career growth opportunities in Life Sciences and Healthcare domains.
- Collaborative and professional work environment.
- Experience working with global clients and digital transformation initiatives.
How to Apply
Application Link For Production Specialist L1 – Pharmacovigilance Drug Safety
Application Link For Production Agent L1 – Clinical Data Management
