Teva Pharmaceuticals is hiring for the role of Quality Specialist III in Bangalore, India. This is a quality assurance and complaint handling role suitable for candidates with a pharmacy or science background and experience in regulated pharma processes.
The selected candidate will work on product quality complaints, complaint intake, high-profile complaint review, audit support, deviation data, and continuous improvement activities. The role includes night shift work and hybrid working, with 3 days from office and 2 days from home.
Quick Answer: Teva is hiring Quality Specialist III in Bangalore. B.Pharm, M.Pharm, and suitable M.Sc candidates with complaint handling, QA, cGMP, product quality complaints, CAPA, data integrity, and communication skills can apply.
Job Overview
| Details | Information |
|---|---|
| Company | Teva Pharmaceuticals |
| Role | Quality Specialist III |
| Job ID | 67718 |
| Location | Bangalore, India |
| Job Type | Full-time, Hybrid |
| Shift | Permanent night shift |
| Experience | 1–4 years |
| Qualification | B.Pharm, M.Pharm, or relevant M.Sc |
| Salary Estimate | ₹4.5 LPA – ₹8 LPA |
| Posted Date | Not specified |
| Last Date | Not specified |
Responsibilities
- Receive, trend, log, and coordinate product quality complaints.
- Handle complaints received through phone, email, and internet channels.
- Support complaint processing activities for the QAS Intake team.
- Act as a subject matter expert for intake team complaint processes and scenarios.
- Guide QAS employees to follow Quality Assurance Services SOPs and work instructions.
- Collaborate with daily review and closing teams for complaint record handling.
- Manage high-profile complaints and ensure proper justification is documented.
- Support audits and inspections related to the QAS group.
- Provide complaint volume data, deviation reports, and related quality data when required.
- Identify automation and defect-proofing opportunities using data and business cases.
- Handle incoming and outgoing calls with Teva customers during US business hours.
- Contribute to continuous improvement activities within the quality assurance group.
Qualifications / Who Can Apply
Candidates with the following qualifications can apply:
- B.Pharm
- M.Pharm
- M.Sc, if the candidate fits the required quality/complaint handling criteria
The role is suitable for candidates with 1–4 years of experience in complaint handling, quality assurance, regulated market processes, product quality complaints, or related pharma quality operations.
Skills Required
Technical skills:
- MS Word and MS Excel
- Complaint handling systems
- TrackWise knowledge preferred
- Data review and documentation
- Deviation report support
- Phone-based customer communication
Domain skills:
- Product quality complaint handling
- Quality Assurance Services processes
- cGMP understanding
- US CFR awareness
- Adverse event awareness
- Deviations and investigations
- Root cause analysis
- CAPA
- Data integrity
- Regulated market exposure preferred
Soft skills:
- Excellent English communication
- Strong written communication
- Attention to detail
- Process discipline
- Customer handling ability
- Team coordination
- Flexibility for night shift work
Salary
Estimated salary range: ₹4.5 LPA – ₹8 LPA
The actual salary may vary depending on experience, complaint handling exposure, QA background, communication skills, and interview performance.
Benefits
Teva mentions the following benefits:
- Comprehensive medical insurance
- OPD coverage
- Annual health checkups
- Term life insurance
- Accident insurance
- Emotional wellbeing support through Optum Employee Assistance Program
- Healthy meals at work
- Wellbeing initiatives
- Volunteering programs
- Internal career opportunities
- Global project collaboration
- AI-enabled Teva Twist program
- R&D Academy
- Continuing education
- Mentorship programs
- Inclusive workplace culture
How to Apply
