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Looking to build a career in pharmaceutical quality assurance and product complaints handling? Global pharma leader Sanofi is hiring a Specialist – Quality Services (Product Complaints) in Hyderabad.
This is an excellent opportunity for candidates with 1–3 years of pharma industry experience to work in GxP-compliant environments, handling product technical complaints (PTC), investigation workflows, and cross-functional coordination.
If you’re targeting roles in QA, pharmacovigilance interface, complaint handling, or QMS systems, this role aligns perfectly with your career growth.
🔍 Key Job Highlights
- Role: Specialist – Quality Services (Product Complaints)
- Company: Sanofi
- Location: Hyderabad, India
- Experience: 1–3 Years
- Industry: Pharmaceutical / Healthcare
- Application Deadline: April 29, 2026
📌 Key Responsibilities
Product Complaint Management
- Handle Product Technical Complaints (PTC) from receipt to closure
- Evaluate complaints for severity, risk, and regulatory impact
- Manage complaints related to:
- Pharmaceuticals
- Biologics
- Medical devices
- Combination products
Investigation & Compliance
- Perform root cause analysis (RCA) and implement CAPA
- Conduct batch genealogy and recurrence checks
- Ensure compliance with GxP, QMS, and global regulatory standards
- Review and approve investigation reports
Stakeholder Coordination
- Collaborate with:
- Manufacturing & CMOs
- Pharmacovigilance teams
- Regulatory Affairs
- Medical Information & Commercial teams
Documentation & Systems
- Maintain QMS records and complaint databases
- Ensure data integrity and privacy compliance
- Track and monitor KPIs for complaint management
Operational Excellence
- Identify improvement areas in complaint processes
- Participate in audits, escalations, and compliance reviews
🎓 Qualifications & Skills
Educational Qualification
- Bachelor’s / Master’s in:
- Life Sciences
- Pharmacy
- Healthcare
- Engineering / IT
- Business Administration
Experience
- 1–3 years in:
- Pharmaceutical Quality Assurance
- Product Complaint Handling
- Pharmacovigilance / QMS / Regulatory
Key Skills
- Strong understanding of GxP and quality systems
- Excellent analytical and problem-solving skills
- Knowledge of complaint investigation workflows
- Ability to multitask in high-pressure environments
- Strong communication and documentation skills
💰 Salary (Estimated)
- ₹5.5 LPA – ₹9 LPA (based on experience and industry standards)
🌟 Why Join Sanofi?
- Work with a top global pharmaceutical company
- Exposure to international regulatory environments
- Strong focus on AI-driven healthcare innovation
- Career growth via global mobility & internal promotions
- Comprehensive healthcare and wellness benefits
- Inclusive and diverse work culture
📥 How to Apply
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