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ICON plc, a global leader in healthcare intelligence and clinical research, is hiring Ops Support Analyst I, IRT professionals for its offices in Chennai and Trivandrum, India.
This role offers an exciting opportunity to work with Interactive Response Technology (IRT) systems that support clinical trials worldwide. If you have strong communication skills, a problem-solving mindset, and a background in IT or Life Sciences, this could be your perfect fit.
🔍 Job Overview
- Job Title: Ops Support Analyst I, IRT (Customer Service with Voice Support)
- Company: ICON plc
- Location: Chennai, India / Trivandrum, India
- Job Type: Full-Time (Office with Flex)
- Experience Required: 1–5 years (Voice Process)
- Application Deadline: November 4, 2025
- Posted On: October 31, 2025
- Estimated Salary: ₹4,50,000 – ₹7,50,000 per annum
🧭 Key Responsibilities
- Provide first-line voice-based support for IRT systems used in clinical trials.
- Troubleshoot technical issues and respond to user queries promptly.
- Collaborate with internal teams and external vendors for issue resolution.
- Monitor IRT system performance and data accuracy during trials.
- Maintain documentation, training materials, and user guides for IRT operations.
- Assist in system validation, testing, and upgrades to ensure compliance with global clinical standards.
🎓 Qualifications & Skills Required
- Bachelor’s degree in Information Technology, Life Sciences, or related field.
- 1–5 years of experience in a voice support or technical support role.
- Basic understanding of IRT systems and their role in clinical research.
- Excellent communication and troubleshooting skills.
- Strong analytical, documentation, and multitasking abilities.
- Team player with a high degree of attention to detail.
💼 What ICON Offers
ICON plc believes that success depends on its people. Employees enjoy:
- Competitive salary and performance rewards
- Annual leave and work-life balance support
- Comprehensive health insurance plans
- Retirement planning and life assurance benefits
- Global Employee Assistance Programme (TELUS Health) for well-being
- Flexible benefits like childcare vouchers, gym memberships, travel subsidies, and more
📝 How to Apply
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