Global science and technology company Merck has announced multiple career opportunities in Bangalore, India. The company is currently recruiting for Business Executive, Analyst, and Customer Excellence Specialist positions across its Healthcare and Life Science divisions.

These openings are ideal for candidates from Biotechnology, Microbiology, Biochemistry, Life Sciences, Pharmacy, Chemical Engineering, and related disciplines looking to build careers in pharmaceutical sales, scientific support, customer excellence, and technical services.

About Merck

Merck is a leading global science and technology company operating in Healthcare, Life Science, and Electronics. The organization is known for advancing research, innovation, and healthcare solutions that improve lives worldwide. Merck offers employees opportunities to work in a collaborative and diverse environment while contributing to scientific and technological progress.

1. Business Executive – Bangalore

Key Responsibilities

• Generate prescriptions and drive sales for the assigned product portfolio.
• Achieve secondary sales targets through prescription generation activities.
• Build and maintain relationships with Key Opinion Leaders (KOLs), physicians, endocrinologists, and cardiologists.
• Demonstrate strong product knowledge and effective communication skills.
• Ensure timely day-to-day sales reporting.
• Handle customer queries and provide effective solutions.
• Implement company sales and marketing strategies.
• Support pharmacovigilance activities, including adverse event reporting within regulatory timelines.

Preferred Qualifications

• Bachelor’s degree in Pharmacy, Life Sciences, Biotechnology, Biochemistry, Microbiology, or related disciplines.
• Strong communication and relationship-building skills.
• Experience in pharmaceutical sales or healthcare marketing is advantageous.

2. Analyst – Technical Service & Scientific Support

Key Responsibilities

• Provide scientific and technical responses to customer inquiries.
• Recommend products based on customer research requirements.
• Investigate and resolve quality complaints and technical issues.
• Manage incoming emails, website requests, and customer communications.
• Collaborate with senior scientists and internal teams to support customer needs.
• Maintain compliance with technical training and quality standards.
• Deliver professional customer service while managing complex situations.

Qualifications

• Master’s degree in Life Sciences, including:
  • Microbiology
  • Molecular Biology
  • Biochemistry
• 0–2 years of experience in:
  • Life science research laboratories
  • Technical support roles
  • R&D environments

Preferred Skills

• Strong written and verbal communication.
• Problem-solving and customer management abilities.
• Knowledge of SAP, Oracle, SFDC, Microsoft Excel, PowerPoint, and Teams.
• Willingness to work rotational 24×7 shifts.

3. Customer Excellence Specialist, PS India

Key Responsibilities

• Manage customer requests related to Pharma Chemicals and Process Solutions products.
• Serve as the first point of contact for commercial and regulatory inquiries.
• Coordinate with sales, supply chain, regulatory affairs, and marketing teams.
• Support quotation management and pricing activities.
• Process orders, inventory checks, shipment tracking, and customer returns.
• Handle customer complaints and ensure timely resolution.
• Maintain records of customer interactions and transactions.

Qualifications

• Bachelor’s degree in Pharmacy, Chemical Engineering, Biotechnology, Life Sciences, or related fields.
• 3–5 years of experience in customer-facing roles.
• Experience in pharmaceutical, chemical, or biochemical industries preferred.

Preferred Skills

• Excellent communication and customer service abilities.
• Strong organizational and multitasking skills.
• Proficiency in Microsoft Office, SAP, and SFDC.
• Ability to work effectively in international teams.

Why Join Merck?

Employee Benefits

• Opportunity to work with a global science and technology leader.
• Exposure to international teams and projects.
• Career development and learning opportunities.
• Inclusive and diverse workplace culture.
• Competitive salary and benefits package.
• Opportunities to contribute to healthcare and scientific innovation.

Eligibility Summary

Degrees Accepted:

• M.Sc. Microbiology
• M.Sc. Molecular Biology
• M.Sc. Biochemistry
• B.Pharm
• M.Pharm
• B.Sc. Biotechnology
• B.Sc. Microbiology
• B.Sc. Biochemistry
• Biotechnology
• Chemical Engineering
• Life Sciences
• Pharmacy
• Related disciplines

How to Apply

Application Link For Business Executive – Bangalore

Application Link For Analyst – Technical Service & Scientific Support

Application Link For Customer Excellence Specialist, PS India