MediBuddy is hiring for the Operations Executive (Patient Coordination) position in Bengaluru. This healthcare operations opportunity is open to freshers and candidates with up to 3 years of experience, making it relevant for graduates seeking entry-level healthcare, patient coordination and medical operations jobs.
Candidates from Pharmacy, Nursing, Life Sciences, Biotechnology, Psychology and other medical or allied healthcare backgrounds can apply, subject to the qualification requirements listed by the employer.
The Operations Executive will primarily interact with customers for Medical Examination Report (MER) cases, conduct structured medical questionnaires, document responses accurately and coordinate completed cases with doctors for clinical review.
Candidates should note that this is a customer-facing healthcare operations/coordination role involving telecalling and medical documentation. It is not a laboratory, clinical research or pharmacovigilance position.
MediBuddy Operations Executive Job Overview
| Particulars | Details |
|---|---|
| Company | MediBuddy |
| Position | Operations Executive – Patient Coordination |
| Location | Bengaluru |
| Experience | Fresher to 3 Years |
| Qualification | Medical/Healthcare-related Graduation |
| Employment | Full-Time, Permanent |
| Work Mode | Work From Office |
| Working Schedule | 6 Days |
| Shift | Rotational Day Shifts & Week-Offs |
| Industry | Healthcare / Fitness & Wellness |
| Openings | 1 |
| Salary | Not disclosed by employer |
Who Can Apply?
MediBuddy has specified graduation with a medical background as mandatory. Based on the qualifications explicitly listed in the job posting, candidates with the following degrees can apply:
- B.Pharm
- B.Sc Nursing / Nursing
- B.Sc Microbiology
- B.Sc Biotechnology
- B.Sc Bioinformatics
- B.Sc Nutrition & Dietetics
- B.Sc Clinical Pathology
- B.Sc Biology
- B.Sc Genetics
- B.Sc Chemistry
- B.Sc Medical
- Medical Laboratory Technology (MLT)
- Psychology
- Hospital Management
- Physician Assistant
- BHMS
- BDS
- Bachelor of Occupational Therapy
Applicants should verify that their exact degree/specialization is accepted on the official application page before applying.
Are Freshers Eligible?
Yes. Freshers can apply for the MediBuddy Operations Executive – Patient Coordination role.
The employer has specified Fresher to 3 years of experience. Candidates with previous experience in patient coordination, counselling or telecalling may also be suitable.
This makes the opportunity particularly relevant for healthcare and life science graduates looking to begin a career in healthcare operations, patient care coordination, medical documentation, diagnostics support or healthcare customer service.
Roles and Responsibilities
As an Operations Executive – Patient Coordination at MediBuddy, the selected candidate will support Medical Examination Report cases and coordinate between customers and doctors.
Key responsibilities include:
- Contact customers regarding Medical Examination Report (MER) cases.
- Conduct structured medical questionnaires with customers over telephone calls.
- Capture and document customer responses accurately in digital forms.
- Coordinate completed MER cases with doctors for clinical review.
- Ensure assigned cases meet required SLA and turnaround time (TAT) expectations.
- Identify and escalate discrepancies, incomplete information or customer concerns through the appropriate process.
- Maintain accurate and high-quality medical and operational documentation.
- Deliver a professional customer experience while handling healthcare-related interactions.
- Follow established operational processes while maintaining attention to detail and data accuracy.
Skills Required
Candidates interested in MediBuddy patient coordination jobs should have a combination of healthcare knowledge, communication ability and documentation skills.
Important skills include:
Healthcare Operations: Basic understanding of healthcare processes, patient care or medical services.
Patient Coordination: Ability to interact professionally with customers and coordinate healthcare-related cases.
Medical Documentation: Ability to capture medical questionnaire responses correctly and maintain accurate digital records.
Communication Skills: Excellent verbal communication is important because the position involves direct customer interaction.
Customer Handling: Candidates should be comfortable answering queries and managing customer interactions professionally.
Attention to Detail: Accuracy is particularly important while recording medical and customer information.
Computer Skills: Basic computer knowledge and familiarity with Microsoft Office are required.
Other relevant skills include telecalling, healthcare BPO, diagnostics, health insurance, TPA operations, hospital operations, MER processing, voice process and customer support.
Language Requirements
Communication skills are an important eligibility requirement for this role.
Candidates should have excellent communication skills in:
English + Hindi + any one South Indian language
The additional language can be:
Tamil / Kannada / Telugu / Malayalam
Candidates who do not meet the required language combination should carefully check eligibility before applying.
Work Environment
This is a Work From Office (WFO) opportunity in Bengaluru.
The position follows:
6 working days + rotational day shifts + rotational week-offs.
Applicants should consider the working schedule and location requirements before submitting their application.
Why Consider This Opportunity?
For fresh graduates from healthcare and life science backgrounds, the MediBuddy Operations Executive position can provide practical exposure to patient-facing healthcare operations.
Potential career benefits include:
- Entry-level opportunity for freshers
- Exposure to healthcare operations and patient coordination
- Experience handling Medical Examination Report cases
- Development of medical documentation skills
- Interaction and coordination with doctors
- Experience working with SLA and turnaround-time-driven processes
- Development of customer communication and healthcare support skills
- Opportunity to build experience in digital healthcare operations
Candidates can potentially use this experience to build careers in areas such as patient coordination, healthcare operations, hospital operations, health insurance operations, TPA operations, medical documentation and healthcare customer support, depending on future opportunities and additional skills.
Salary
MediBuddy has not disclosed the salary for this vacancy in the provided job posting.
For structured-data purposes, Pharmabharat estimates a market-aligned range of approximately ₹2.5 lakh to ₹4.5 lakh per annum for an entry-level healthcare operations position in Bengaluru.
Important: This is an editorial estimate and is not an officially disclosed MediBuddy salary. Actual compensation may vary according to qualification, experience, interview performance and company policy.
How to Apply
