Multi-task and Manage STPs: Demonstrate the ability to handle multiple Specimen Test Plans (STPs) across various client instances.
Timeline Planning: Establish and meet or exceed business expectations for STPs and review schedules.
Investigation and Resolution: Allocate time effectively for investigating and implementing resolutions.
Troubleshooting and Analysis: Utilize strong analytical skills to identify and resolve errors.
SOPs and Validation Standards: Leverage knowledge of Standard Operating Procedures, validation standards, and work procedures to suggest improvements and provide training.
Metrics Management: Support the management of performance metrics.
Quality Issues: Assist in investigating and resolving quality issues as directed.
Process Improvements: Suggest and support process improvements where necessary.
Customer Facing Responsibilities:
Perform basic customer interface functions.
Metrics Responsibilities:
Support the management of metrics.
Assist in investigating and resolving quality issues as directed.
Staff and Financial Management:
Understand the impact of activities on project budgets.
Process Improvement:
Suggest process improvements.
Support Six Sigma process improvement teams.
Training / SOPs:
Review training materials for staff.
Mentor and support other GSS employees in understanding and adopting STP to GlobalCODE®.
Participate in SOP review teams as assigned.
Other Responsibilities:
Lead or assist with special projects as designated.
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