Cytiva is at the forefront of life sciences, dedicated to transforming human health through innovative solutions. As part of the Danaher Corporation, Cytiva plays a critical role in supporting customers involved in life-saving activities, from fundamental biological research to developing groundbreaking vaccines and therapies. With a presence in over 40 countries, Cytiva fosters a culture of continuous learning and professional growth, providing a collaborative environment where employees can thrive.
Job Overview
Cytiva is currently seeking a Field Service Trainee in Pune, Maharashtra, and Kolkata, West Bengal. This position falls under the Customer Support Organization and offers a unique opportunity to contribute to the operational excellence of Cytiva’s cutting-edge biopharmaceutical equipment.
Responsibilities in the Job
As a Field Service Trainee, your primary responsibilities will include:
- Installation and Maintenance: You will be responsible for the installation, troubleshooting, and planned maintenance of various single-use and downstream equipment sold by Cytiva to customers in the biopharmaceutical industry.
- Service Calls Management: Attend and resolve service calls following Cytiva’s Service Quality standards.
- Customer Support: Provide support during off-hours and holidays to meet customer expectations.
- Service Business Growth: Assist in growing the service business by selling Annual Maintenance Contracts (AMC), spare parts, and validation solutions.
- Commercial Offers and Payments: Prepare commercial offers for service offerings, follow up with customers, and collect payments for services rendered.
Qualifications
To be eligible for this position, candidates should possess the following qualifications:
- Educational Background: A Bachelor’s degree in Instrumentation, Electrical, Electronics, Electrical Engineering, or Biotechnology from a recognized institution.
- Technical Skills: Ability to learn and effectively install, service, and troubleshoot biopharmaceutical equipment, including upstream bioreactors and downstream liquid chromatography systems.
- Validation Services Knowledge: Learn about validation services as per industry norms.
Skills
Successful candidates will exhibit the following skills:
- Communication Skills: Fluency in English and the ability to interface with both internal team members and external customers effectively.
- Organizational Skills: Plan and organize work effectively, maintaining high standards and quality of work.
- Adaptability: A strong willingness to learn processes related to reporting, escalations, and revenue forecasting within Cytiva Life Sciences.
