Even Healthcare is transforming healthcare in India by making quality healthcare affordable and accessible. The company is building a strong network of providers to deliver a seamless healthcare experience for individuals and families.
Currently, Even is hiring Customer Experience Associates in Bengaluru. This is a full-time, on-site opportunity designed for freshers or early professionals who are eager to build a career in customer success and support. If you are empathetic, proactive, and passionate about helping people, this role could be your perfect start.
Key Responsibilities
As a Customer Experience Associate at Even Healthcare, you will:
- Act as the first point of contact for customer inquiries via live chat, phone, and email.
- Deliver prompt and empathetic support, resolving issues with efficiency.
- Collaborate with product, operations, and technical teams to manage escalations.
- Identify recurring challenges and recommend process or product improvements.
- Maintain accurate records of customer interactions in the CRM system.
- Share insights and best practices to contribute to a positive team culture.
Qualifications and Requirements
- Experience: 0โ1 years in customer support, customer success, or client-facing roles.
- Skills: Exceptional written and verbal communication, problem-solving, multitasking.
- Tools: Familiarity with CRM tools is a plus.
- Mindset: Collaborative, empathetic, and eager to grow with the team.
Salary and Benefits
- Salary Range: โน3.5 LPA โ โน4.7 LPA
- Benefits Include:
- Competitive salary + performance incentives
- Work with a mission-driven healthcare startup
- Professional growth and learning opportunities
- Collaborative and inclusive work environment
How to Apply
