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About Company

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients. Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare. Together, we create a place where we are happy, successful, and inspire each other. This is where you can do your best work.

Position Name :

Technical Trainee

Organization :

Baxter International Inc.

Qualification:

B.Pharm, M.Pharm, Msc, BSc, Nursing

Experience:

0 YEARS / Freshers - 1 Year

Salary:

25,000 - 35,000 /month

Location:

Gurgaon, Haryana, India (On-site)

Essential Duties and Responsibilities:

  • Effectively manage and process complaints, including daily tasks associated with processing complaint files across multiple product lines.
  • Open complaint records and collect necessary complaint information.
  • Perform follow-up with the customer (written and verbal).
  • Determine reportability of complaints.
  • Evaluate complaints for the need to investigate and coordinate sample retrieval.
  • Respond to customer complaints (written and verbal).
  • Ensure timely closure of complaints as per procedure.
  • Manage and process MDRs (Medical Device Reports) and more complex complaints under supervision.
  • Manage workflow, identifying and escalating issues.
  • Triaging internal and external communication for complaints.
  • Participate in continuous improvement efforts and projects as assigned.

Skills Required:

  • Fluent in English with solid written and verbal communication skills.
  • Ability to prioritize and multitask.
  • Proficient with computers.
  • Ability to work with cross-functional teams and interact effectively with peers, management, and customers.
  • Readily accepting of assignments to new/different products.
  • Strong critical thinking and problem-solving skills.
  • Ability to work independently.
  • Detail-oriented.

Application Link