Are you passionate about healthcare and customer service? EVERSANA, a leading global provider of commercial services to the life sciences industry, is hiring a Customer Support Analyst – International Healthcare Voice Process in Pune. This exciting opportunity allows you to work with US healthcare customers, delivering exceptional support while advancing your career in a dynamic, fast-paced environment. If you have strong communication skills, a knack for problem-solving, and a commitment to excellence, this full-time role with US shift timings is perfect for you!
Key Responsibilities
As a Customer Support Analyst, you will play a vital role in ensuring top-notch service for US healthcare clients. Your responsibilities will include:
- Handling inbound and outbound calls related to healthcare services, addressing customer queries, concerns, and complaints professionally.
- Documenting all call interactions accurately in internal CRM systems to maintain detailed records.
- Ensuring compliance with HIPAA and company policies to protect patient confidentiality.
- Collaborating with internal teams to resolve issues promptly and efficiently.
- Meeting performance metrics such as call quality, average handling time (AHT), and first call resolution (FCR).
- Following up on unresolved issues to ensure timely closure and customer satisfaction.
Qualifications and Skills
To excel in this healthcare voice process job in Pune, candidates should meet the following requirements:
- Experience: 0-4 years in customer support, preferably in the US healthcare domain.
- Education: Graduate in any stream (BPO/healthcare experience is a plus).
- Communication: Excellent English communication skills (verbal and written). Knowledge of Spanish is an added advantage.
- Skills: Strong problem-solving abilities, attention to detail, and proficiency in CRM systems.
- Availability: Willingness to work US night shifts (5 days a week, including weekends).
- Location: Must be based in or willing to relocate to Pune (work from office).
Why Join EVERSANA?
EVERSANA offers a rewarding work environment with opportunities for growth and professional development. Benefits include:
- Competitive salary (estimated range: INR 3,00,000–5,00,000 per annum).
- Exposure to the global healthcare industry, enhancing your career in international voice processes.
- A collaborative and supportive team culture.
- Opportunities to develop skills in healthcare customer support and CRM management.
How to Apply
Ready to take the next step in your career? Send your updated resume to Meghna.gupta@eversana.com. Ensure your application highlights your experience in customer service, English communication skills, and any knowledge of the US healthcare domain or Spanish. Early applications are encouraged, as this role is in high demand!
