Amgen is recruiting for the position of Support Analyst / BA in Hyderabad, India. This full-time, on-site opportunity falls under the Engineering career category and focuses on application support, software maintenance, system validation, incident management, and database technologies.
Candidates with experience in Computer Science, Information Technology, software development, and GMP application support can review the eligibility criteria and apply through the official Amgen careers portal.
Job Details
| Particulars | Details |
|---|---|
| Company | Amgen |
| Job Title | Support Analyst / BA |
| Job Location | Hyderabad, India |
| Work Mode | On-site |
| Employment Type | Full-time |
| Career Category | Engineering |
| Job Requisition ID | R-257459 |
| Experience | 1–3, 3–5, or 7–9 years, depending on qualification |
| Shift | Evening or night shift, as required |
Positions
Support Analyst / BA
The selected candidate will support and maintain software applications, administer SaaS solutions, assist with development and testing, manage incidents, and support computer system validation and regulatory compliance activities.
Responsibilities
Key responsibilities of the Amgen Support Analyst / BA role include:
- Provide ongoing support and maintenance for applications such as ALM and Kneat.
- Maintain existing code, configurations, and SaaS applications.
- Develop, test, and deploy code under the guidance of senior team members.
- Prepare clear documentation for new and existing software features.
- Assist with unit testing, integration testing, debugging, and troubleshooting.
- Perform application administration, periodic reviews, incident response, and security reviews.
- Draft and review computer system validation artifacts.
- Ensure documentation complies with 21 CFR Part 11, Annex 11, and other relevant regulations.
- Support change management processes for validated systems.
- Collaborate with product management, design, QA, and engineering teams.
- Stay updated on relevant technologies and industry developments.
Eligibility and Qualifications
Candidates must meet one of the following qualification and experience combinations:
| Educational Qualification | Required Experience |
|---|---|
| Master’s degree in Computer Science, IT, or a related field | 1–3 years |
| Bachelor’s degree in Computer Science, IT, or a related field | 3–5 years |
| Diploma | 7–9 years |
Required Skills
Must-Have Skills
- Strong technical understanding of software development processes.
- Knowledge of databases and cloud-based systems.
- Experience implementing Computer Software Assurance (CSA) guidance and validating computer systems.
- Experience working with SQL or NoSQL databases.
- Foundational knowledge of software testing methodologies.
- Previous experience supporting GMP applications.
Good-to-Have Skills
- Basic understanding of Veeva Validation Management, ALM, or KNEAT.
- Knowledge of SaaS applications, change control, incident management, and document management.
- Ability to communicate complex technical concepts clearly.
Soft Skills
- Strong analytical and problem-solving abilities.
- Excellent written and verbal communication.
- Ability to work effectively with global, virtual teams.
- Initiative and self-motivation.
- Ability to manage multiple priorities.
- Team-oriented approach.
- Strong presentation and public-speaking skills.
Shift Information
This position requires candidates to work a later shift and may involve a second-shift schedule. Applicants must be willing and able to work evening or night shifts according to business requirements.
Application Details
